Team Leader, Business Support Services

About the Role

What You'll Do

• Conducts research, develops standards and methodologies for business analysis activities based on industry standards and best practices.
• Leads the business and technology teams in business requirements gathering activities, including organizing and leading business and system process reviews, engaging business clients to elicit requirements, uncovering areas for improvement, conducting gap analysis, and preparing recommendations for
• Directs the efforts of the Business Analysts on the team in large-scale, high-risk initiatives involving multiple domains, with focus on quality and accuracy.
• Leads the documentation of business requirements, builds process maps, workflows, and other related documents for business requirements to support the PATH program.
• Monitors program risk, conducts impact analysis and executes post implementation activities.
• Ensures delivery of critical path items from subject matter experts or business unit owners.
• Employs effective strategies to proactively mitigate risks and facilitate resolution of problems, identifies impacts and risks of complex issues and communicates to PATH management.
• Reviews the functional/design specification for multiple stakeholders and/or the PATH vendor to ensure it meets the requirements approved in the business specification.
• Leads the development and documentation of testing strategies and ensures that testing activities effectively represent business requirements and system goals.
• Converts business requirements into user stories, use cases and test cases.
• Leads and supports the PATH team through user acceptance test planning and execution.
• Provides coaching, training, mentoring, and direction to Business Analysts and Quality Analysts.

What You Bring

• Experience working as a Senior Business Analyst on large transformational programs with data conversion experience is an asset and/or 5+ years of recent hands-on experience working on large scope multidivisional projects, specifically involving defined benefit pension plans.
• Post-Secondary Education in a related field is preferred.
• Experience working with business stakeholders to compile business requirements, challenge the status quo, deliver innovative solutions that tackle business problems across multiple lines of business.
• Experience in leading Business Analysts and Quality Assurance teams.
• Experience in designing and executing testing automation is a strong asset.
• Expert business analysis skills, with strong attention to detail and accuracy.
• Demonstrated professional experience in analytical and conceptual thinking skills, with the ability to evaluate complex situations and synthesize relevant information.
• Knowledge of system development life cycle, IT processes and ability to grasp complex situations and translate it into business language.
• Ability to work with minimal direct supervision, ability to conceptualize and think creatively, possessing critical thinking ability. High degree of accountability.
• Effective planning, time management, organizational skills with strong ability to manage multiple priorities to meet deadlines in fast-paced settings.
• Proven ability to lead teams successfully through the business requirements, solutioning and testing phases of project implementations.
• Ability to prepare effective training materials, lead training sessions and/or provide one-on-one assistance.

Technical Skills

• Expertise in MS Office suite, MS Visio, SQL (Oracle preferable), JIRA and Confluence (or any other latest defect management suite).
• Advanced technical and documentation skills, including proven experience preparing process maps and workflows.
• Business re-engineering experience and completion of a business re-engineering program or course is a strong asset.

Compensation

• The range of expected compensation for this position is $125,456 to $154,517 per year.

What OPTrust Offers You

• Unique culture rooted in our core values – collaboration and teamwork, integrity, respect, flexibility, excellence and continuous improvement.
• A purpose-driven environment where we all work towards the common goal of paying pensions today and preserving pensions for tomorrow.
• A flexible, hybrid work model.
• Benefits package after six months of consecutive employment.
• Optional membership in our world-class defined benefit pension plan.
• A dedicated inclusion, diversity and equity strategy with meaningful opportunities to participate, including our employee-led resource groups.

About OPTrust

Application Notes

• Please submit your application via Workday by October 13, 2026.
• This posting is for an existing vacancy.
• If you require accommodation at any time during the recruitment process, please send a message to [email protected].