Team Leader

Responsibilities

• Understand and engage with HammondCare Mission in Action, Model of Care, Case Management Framework and practice guidelines, policies and procedures.
• Provision of professional and clinical leadership for team members
• Ensuring timely allocation of incoming referrals to the appropriate consultant in alignment with DSA KPI’s and Activity Work Plan.
• Responsible for office environments including safety, routine maintenance and functioning equipment and ICT.
• Oversees local use and maintenance of fleet vehicles including utilisation, electronic tracking and reporting.
• Responsible to delegated approvals for brokerage and travel, in line with financial delegation and HammondCare Policy.
• Ensure that the wellbeing and safety of team members is considered and proactively managed.
• With support of Senior Team leader maintain local key stake holder relationships
• Provide regular reporting to Regional Manager on all staff performance, service quality, operational performances and issues.
• Recruit team members with appropriate skills for the specific roles being recruited for.
• Effectively manage customer complaints or challenging situations as they arise, with early notification to the Regional Manager, and to the Head of National Programs when needed.
• Work with Regional Manager to address incidents and feedback relating to the quality of the DSA Service
• Improving your own knowledge and skills as part of the Advisory Care & Partnerships team.
• What do we need from you?
• Tertiary qualifications in Nursing/ Allied Health or health- related degree.
• Demonstrated experience and knowledge in supporting older people and carers living with dementia, with particular emphasis on psycho-social approaches to case management.
• Ability to manage and support a team of skilled professionals across multiple sites and locations.
• Displays strong customer service ethic and attitude
• Ability to work on multiple tasks and projects simultaneously.
• High level communication and interpersonal skills
• Strong planning and organising skills with the ability to prioritise tasks to meet deadlines.
• Strong analytical skills and attention to detail.
• Good customer management skills for delivery of services to HammondCare and external customers
• Strong administrative and computer skills.
• A current Australian driver’s licence and willingness to travel intra and interstate
• Empathy and patience
• Desirable:
• Eligibility for registration as a Health Practitioner in Australia
• Evidence of study and or qualifications in the area of dementia
• Knowledge of supporting older people and carers living with dementia
• Application process:
• Please include an updated resume and a brief cover letter explaining your interest in the role and how your skills and experience aligned with the responsibilities of the role.
• For more info on DSA, check out our website: https://www.dementia.com.au/