Team Leader

Role overview

Team leadership

• Inspire, motivate, and support Hosts in delivering excellent customer experiences.
• Lead by example on the floor and create a positive, high-energy team environment.
• Coach and develop team members, and keep the team organized and prepared for each shift.

Guest experiences and operations

• Welcome guests and help deliver birthday parties, school visits, corporate events, and group experiences.
• Take ownership of customer feedback and turn challenges into positive outcomes.
• Support operations across reception, café, parties, and activity areas; coordinate team activities, breaks, and guest flow.
• Maintain safety, cleanliness, presentation, and service standards; support stock management, cash handling, and operational procedures.
• Follow safety procedures and equipment checks, address potential risks, and identify operational improvements.

What BOUNCE is looking for

• Ideally have supervisory or team-leading experience in hospitality, leisure, entertainment, retail, or another customer-focused environment.
• Be able to motivate, coach, and bring people together; have strong communication and problem-solving skills.
• Be confident handling customer concerns and making decisions in a busy environment.
• Have strong organizational skills and attention to detail, and show commitment to safety, teamwork, and exceptional service.
• Take ownership, lead positively, and be willing to get involved hands-on.

About BOUNCE