Team Lead, Traige
Role Overview
Hands-on Team Lead role managing and developing a Pune-based team of Triage Analysts delivering vulnerability assessment services.
Works across security, technical, customer, and operations teams to provide fast, accurate, and efficient triage.
The role requires flexible hours to overlap with global leadership and coordinate possible multi-shift coverage.
Key Skills for This Role
Full Job Posting
Role overview
Hands-on Team Lead role managing and developing a Pune-based team of Triage Analysts delivering vulnerability assessment services.
Works across security, technical, customer, and operations teams to provide fast, accurate, and efficient triage.
The role requires flexible hours to overlap with global leadership and coordinate possible multi-shift coverage.
Team leadership and operations
- Coach and manage analysts through feedback, career development, performance reviews, goal setting, and regular one-on-ones.
- Assist with hiring and onboarding; serve as an escalation point for complex issues.
- Oversee daily validation work against SLAs and program requirements, and improve workflows and turnaround times.
- Monitor report quality, validation accuracy, and procedural compliance; identify trends and areas for improvement.
Customers, collaboration, and reporting
- Partner with customers on vulnerability report insights and triage inquiries, and support strategic customer engagements.
- Coordinate with Triage, Customer Success, and Program Operations teams; escalate blockers as needed.
- Improve intake workflows, documentation, and tooling; track intake, quality, efficiency, and team performance metrics.
- Report operational progress and insights to senior leadership and foster accountability in the Pune office.
Minimum qualifications
- At least 6 years of relevant corporate experience, including at least 2 years of people management; security-domain management experience is preferred.
- Good understanding of bug bounty and vulnerability disclosure; web application security, bug bounty, or vulnerability triage background is strongly preferred.
- Strong understanding of OWASP Top 10 vulnerabilities and basic security tools such as Burp Suite.
- Experience managing distributed or shift-based teams, KPIs, and operational metrics.
- Excellent written and verbal communication, empathetic leadership, organizational ability, and sound decision-making.
- Comfortable in a fast-paced, feedback-driven environment and able to work from the Pune office four to five days per week.
- HackerOne platform familiarity and broader ethical hacking ecosystem experience are a plus, not required.
Workplace and schedule
- Work model is from the HackerOne office in Pune, India, four to five days per week.
- Flexible hours and coordination across global time zones and multiple shifts may be required.
Compensation
- The description lists compensation bands of ₹26L–₹30L and a separate compensation range of ₹26,56,000–₹30,00,000; equity is also offered.
Benefits
- Listed benefits include medical, vision, dental, life, and disability insurance; equity stock options; retirement plans; paid public holidays; unlimited PTO; parental and caregiver leave; and an Employee Assistance Program.
- Benefit eligibility may differ by country.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
