Team Lead Integration Lab Services

The Integration Lab Team Lead provides daily technical direction and floor coordination for device provisioning, configuration, testing, asset tagging, kitting, and production handoff.

This working-lead role ensures that technicians execute approved integration lab work instructions, maintain accurate SAP records, and complete client orders to established quality, service-level, and shipment requirements.

The Team Lead serves as the first point of escalation for provisioning and order-processing issues while partnering with lab leadership, engineering, deployment management, inventory control, and shipping to resolve barriers and maintain predictable workflow.

What you’ll do at Insight: Translate supervisor-approved priorities into daily bench assignments based on order readiness, technician training, available capacity, client commitments, and shipping cutoffs.

Lead shift-start huddles and communicate work assignments, quality alerts, priority changes, and operational constraints.

Monitor order volume, work in process, aging, throughput, and blocked work; rebalance assignments within delegated authority and escalate resource gaps.

Perform hands-on provisioning and troubleshooting as needed to support production continuity.

Confirm that the correct, approved revision of client-specific work instructions, build requirements, and acceptance criteria is available before work begins.

Verify device models, part numbers, quantities, accessories, serial numbers, and asset identifiers against the order and pick documentation before bench processing.

Lead execution of approved operating-system deployment, imaging, modern provisioning, application installation, firmware and BIOS configuration, enrollment, and functional testing activities applicable to the client program.

Use SAP to review assigned orders, priorities, material availability, processing status, and completion requirements in accordance with approved site procedures and assigned access.

Ensure the approved order type and workflow are used for provisioning, production, repair, or rework; route order-type questions to the designated process owner.

Perform or coordinate required quality-control inspections, configuration checks, functional tests, labeling verification, and documentation reviews.

Contain nonconforming product, preserve traceability, and coordinate authorized rework and corrective actions with quality and engineering.

Train and cross-train technicians on approved work instructions, provisioning tools, SAP workflows, ESD practices, and safe device handling; maintain training records as assigned.

Communicate order status, service-level risks, technical issues, and recovery needs clearly and promptly to lab leadership and relevant stakeholders.

Coordinate with deployment management, client operations, warehouse teams, inventory control, engineering, and shipping to resolve dependencies without making unauthorized client commitments.

Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow.

When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

What were looking for: Education or certification: Current CompTIA A+ certification OR an associate or bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or a closely related technical discipline.

This alternative qualification pathway is proposed for this role and requires HR approval.

Technical experience: At least two years of relevant device provisioning, configuration, IT support, integration lab, or bench-service experience, including at least one year troubleshooting laptop and desktop hardware.

Lead experience: Prior experience coordinating work assignments, training technicians, or serving as a technical escalation resource in a production or service environment.

Provisioning knowledge: Demonstrated proficiency with Windows operating systems, vendor diagnostic tools, hardware and peripheral configuration, software installation, and at least one enterprise imaging or provisioning platform.

SAP capability: Practical experience with SAP order processing, inventory transactions, status tracking, or production/service workflows relevant to lab operations; ability to learn and consistently execute site-specific transactions.

Process discipline: Ability to interpret and follow technical work instructions, accurately maintain records, identify discrepancies, and preserve order and device traceability.

Operational execution: Ability to work in a high-volume environment, organize competing priorities, meet established service-level requirements, and escalate risks before commitments are missed.

Communication and collaboration: Clear written and verbal communication, customer-service orientation, sound problem-solving skills, and the ability to explain procedures and respond professionally to questions.

Business tools: Working proficiency with spreadsheets, email, collaboration tools, and technical documentation applications.