Tamayyaz - Waiter/Waitress - Saudi Only

Company Description

Swissôtel Al Maqam

Swissôtel Al Maqam

About Tamayyaz Program

Job Description

Planning & Organizing

• Works (hands on) towards the timely set up of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours.
• Contributes to meet / maximize the monthly revenue budget for the respective outlet and understands to control the operational expenses.

Operations

• Attends regular training sessions in line with the departmental P&P i.e. guest care, product knowledge, grooming standards, up-selling, etc.
• Works as per instructions from the immediate Supervisor and as per duty shifts i.e. basic cleaning work, polishing equipment, table setting, collects materials / goods from other departments, etc.
• Communicates directly with guests i.e. presents menus, helps with recommendations, receives orders, places orders and handles payments.
• Ensures proper appearance (condition of uniforms) and grooming whilst on duty.
• Handles the guest greeting upon arrival and their seating through the hostess.
• Ensures that under no circumstances the entrance is left unattended.
• Maintains a professional / friendly, yet discreet relationship with the outlet patrons to ensure their well-being.
• Makes himself / herself familiar with all menus, promotions, and other relevant issues concerning the outlet (product knowledge).
• Reports cleanliness and maintenance issues to the immediate Supervisor.
• Handles guest complaints as per instructions or consults the immediate Supervisor.
• Does all mise-en place work according to the whole day service requirements.
• To report any equipment failures/problems to the Maintenance Department.
• To pass any maintenance requests to the Maintenance Department.
• To participate in any Training/Developments schemes as recommended by senior management.
• Attends all regular departmental briefings and contributes to an open communication within the assigned team.
• To treat guests and colleagues in a polite and courteous manner.
• To observe high standards of personal hygiene.
• To maintain clean and organized side stations at all times.
• To anticipate customers’ needs.
• To be flexible in assisting around different areas of the hotel.
• Familiar with the company’s internal policies and safety procedures
• Helps in other areas of the Hotel if the situation requires.
• To have a complete understanding of and to adhere to policy relating to Fire, Hygiene, Health and Safety.
• Be familiar with all related company documentation and especially with the relevant Operational Standards for the department.
• To carry out any other reasonable duties and responsibilities as assigned.

Administration

• Work hand to hand with the hostess to ensure the name tag is all complete and in proper position
• Ensuring business card and database are handed over to the hostess for the record
• Make sure all the bill is handed over to the cashier
• Ensure all the item is charged accordingly in the micros system as per the guest consumption

Qualifications

• Tamayyaz Program is for Saudi Nationals Only.
• Open to candidates with little to no work experience, including fresh graduates and those with up to 6 months of relevant work experience.
• Basic English skills are a must.
• Strong passion for the Hospitality Field.
• Excellent interpersonal and communication skills.
• Is a team player that contributes to and proactively assists co-workers.
• Ability to work a flexible roster depending on departmental needs.
• Ability to focus attention on guest needs, always remaining calm and courteous.

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