Talent, Strategic Projects Associate

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.

Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.

We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.

We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.

Decagon’s Talent team partners directly with company leadership to shape org design, define what success looks like, and hire the people who will shape our future. We’re Gen AI-native and constantly pushing the boundaries of how Talent teams operate—moving fast, solving hard problems, and building a world-class organization.

Within Talent, our Executive Talent & Strategic Projects function helps build Decagon’s leadership team and develops new tools, programs, and ways of working that make our Talent organization more effective.

We’re looking for a Talent, Strategic Projects Associate to build systems from zero to one and take on some of recruiting’s biggest, most ambiguous bets.

You’ll work alongside teammates to understand how they work, uncover problems, and identify practical solutions. From sourcing and candidate engagement to interview coordination and approvals, you’ll define the problem, ship the smallest testable version, and turn what works into a repeatable program with a clear owner before moving to the next challenge.

You’ll also lead team-wide enablement sessions that help teammates put new tools and workflows into practice, and support executive searches through research and talent identification.

Work directly with teammates to understand their workflows, identify friction, and prioritize problems worth solving

Build AI tools, automations, and systems from zero to one, testing early versions with the team and improving them based on feedback

Own ambiguous projects from problem definition through execution, aligning stakeholders and keeping work moving

Turn successful experiments into repeatable programs, with clear documentation, ownership, and handoffs

Design and lead team-wide enablement sessions, helping teammates build confidence with new tools and apply them in their daily work

Research companies and leadership teams, identify executive talent, and turn findings into clear, actionable briefs

2–5 years of experience in executive search, recruiting operations, consulting, program management, or a similar environment

A track record of building tools, systems, or programs from scratch and helping others use them successfully

Experience turning loosely defined problems into practical solutions, from an initial test through rollout and handoff

Hands-on curiosity about AI and a habit of experimenting with it to solve real problems

Strong research, writing, and organizational skills, with dependable follow-through

Comfort with ambiguity, openness to feedback, and a desire to take on increasing ownership