Tableau Developer Analyst, Retail Customer Care

Role overview

Responsibilities

• Own development, enhancement, and maintenance of Tableau dashboards, extracts, and schedules.
• Build interactive, user-friendly Tableau Desktop and Server reports that provide insights and guide decisions.
• Prepare data and validate accuracy and consistency with data engineers and analysts.
• Troubleshoot performance and data issues in data sources, dashboards, and reports.
• Develop and maintain the reporting access strategy and user access.
• Serve as Tableau subject matter expert and share knowledge of features and techniques.
• Translate stakeholder business requirements into dashboard functional specifications.
• Use data storytelling to communicate work to leadership.
• Join occasional cross-functional meetings across the Americas, EMEIA, and APAC during overlapping business hours.

Minimum qualifications

• At least 5 years of professional experience in operations, analytics, management consulting, corporate strategy, or equivalent.
• At least 3 years developing and working on Tableau-driven dashboards and analytics.
• Advanced proficiency with Tableau Prep, Tableau Desktop, and Tableau Server.
• Excellent database concepts knowledge and extensive hands-on SQL experience.
• Effective presentation and communication skills, including explaining complex data and charts concisely to large cross-functional audiences.
• Proven problem-solving and cross-functional project experience.

Preferred qualifications

• 7 or more years of relevant professional experience.
• Bachelor's degree in engineering, mathematics, finance, statistics, economics, or another quantitative area; master's degree is a plus.
• Strong Python knowledge is preferred.
• Strong work ethic, attention to detail, project prioritization, and ability to meet timelines and multitask in a dynamic environment.
• Experience developing relationships with senior collaborators.

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