Tableau Developer Analyst, Retail Customer Care
Role Overview
Part of Global Business Operations, focused on Retail Contact Center performance and decision support.
The role helps shape reporting infrastructure and the reporting roadmap for Retail Customer Care.
Key Skills for This Role
Full Job Posting
Role overview
Part of Global Business Operations, focused on Retail Contact Center performance and decision support.
The role helps shape reporting infrastructure and the reporting roadmap for Retail Customer Care.
Responsibilities
- Own reporting for contact-center performance metrics and analytics.
- Develop, enhance, and maintain Tableau dashboards, extracts, and schedules.
- Create interactive dashboards and reports that provide insights and support decisions.
- Verify data accuracy with data engineers and analysts; resolve data or performance issues.
- Develop and maintain reporting access strategy and user access.
- Act as a Tableau subject matter expert and share knowledge with team members.
- Translate stakeholder business requirements into dashboard functional specifications.
- Communicate insights to leadership using data storytelling.
- Join occasional cross-functional meetings across the Americas, EMEIA, and APAC during overlapping business hours.
Minimum qualifications
- At least 5 years of professional experience in operations, analytics, management consulting, corporate strategy, or equivalent.
- At least 3 years of experience developing Tableau dashboards and analytics.
- Advanced proficiency with Tableau Prep, Tableau Desktop, and Tableau Server.
- Extensive hands-on SQL experience and excellent knowledge of database concepts.
- Strong presentation and communication skills, including explaining complex data to cross-functional audiences.
- Proven problem-solving and cross-functional project experience.
Preferred qualifications
- Seven or more years of relevant professional experience is preferred.
- A bachelor's degree in a quantitative field is preferred; a master's degree is a plus.
- Strong Python knowledge is preferred.
- Ability to balance multiple projects, meet timelines, and work in a dynamic environment.
- Experience building relationships with senior collaborators is preferred.
About Apple
Apple describes its culture as inclusive and focused on helping people belong and do their best work.
The Apple Store Online team aims to deliver a personal digital shopping and learning experience.
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