Tableau Developer Analyst, Retail Customer Care

Role overview

Responsibilities

• Develop and own reporting for contact center performance metrics and analytics.
• Develop, enhance and maintain Tableau dashboards, extracts and schedules.
• Create interactive, user-friendly dashboards and reports that guide decisions.
• Verify data accuracy with data engineers and analysts.
• Diagnose and resolve data or performance issues in data sources, dashboards and reports.
• Develop and maintain reporting access strategies and user permissions.
• Learn Tableau features and share expertise with team members.
• Translate stakeholder requirements into dashboard functional specifications.
• Use data storytelling to communicate work to leadership and collaborate with cross-functional teams.

Minimum qualifications

• 5+ years of professional experience in operations, analytics, management consulting, corporate strategy or equivalent.
• 3+ years developing and working on Tableau-driven dashboards and analytics.
• Advanced proficiency with Tableau Prep, Tableau Desktop and Tableau Server.
• Extensive hands-on SQL experience and strong knowledge of database concepts.
• Presentation and communication skills, including explaining complex data concisely to cross-functional audiences.
• Problem-solving and cross-functional project experience.

Preferred qualifications

• 7+ years of relevant professional experience.
• Bachelor's degree in engineering, mathematics, finance, statistics, economics or another quantitative field; master's degree is a plus.
• Strong Python knowledge.
• Attention to detail, ability to manage multiple projects and meet timelines, and comfort working in a dynamic environment.
• Experience building relationships with senior collaborators.

Cross-region collaboration

• Occasional meetings with peers and cross-functional teams in the Americas, EMEIA and APAC during overlapping business hours.

About the team