Tableau Developer Analyst, Retail Customer Care

Role overview

Responsibilities

• Develop, own, enhance, and maintain Tableau dashboards, extracts, and schedules for contact-center performance metrics and analytics.
• Create interactive, user-friendly Tableau Desktop and Server dashboards and reports that provide insights and guide decisions.
• Prepare data with Tableau Prep and apply data visualization best practices and storytelling.
• Verify data accuracy and consistency with data engineers and analysts.
• Diagnose and resolve performance or data issues in data sources, dashboards, and reports.
• Develop and maintain reporting access strategy and user access.
• Serve as a Tableau subject matter expert, learn new features, and share knowledge with colleagues.
• Translate stakeholder business requirements into functional dashboard specifications.
• Communicate work and data stories to leadership.
• Join occasional cross-functional meetings across the Americas, EMEIA, and APAC during overlapping business hours.

Minimum qualifications

• At least 5 years of professional experience in operations, analytics, management consulting, corporate strategy, or equivalent.
• At least 3 years of experience developing and working with Tableau-driven dashboards and analytics.
• Advanced proficiency with Tableau Prep, Tableau Desktop, and Tableau Server.
• Excellent database knowledge and extensive hands-on SQL experience.
• Effective presentation and communication skills, including explaining complex data and charts to large cross-functional audiences.
• Proven problem-solving and cross-functional project work experience.

Preferred qualifications

• Seven or more years of relevant professional experience is preferred.
• A bachelor's degree in engineering, mathematics, finance, statistics, economics, or another quantitative area is preferred; a master's degree is a plus.
• Strong knowledge of Python is preferred.
• Strong work ethic, attention to detail, ability to balance projects and meet timelines, and ability to multitask in a dynamic environment.
• Experience developing relationships with senior collaborators is preferred.

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