Systems Reliability Engineer II (Pune)
Full Job Posting
Your Role
- Troubleshoot and resolve complex technical issues, ensuring high customer satisfaction.
- Collaborate with developers to identify product defects and enhance serviceability.
- Analyze customer data to mitigate risks and improve product reliability.
- Foster partnerships with technology allies for collaborative issue resolution.
- Contribute to and expand internal and external knowledge bases for continuous improvement.
- Mentor junior team members to foster a collaborative and growth-oriented culture.
- Gather customer feedback to drive product enhancements in collaboration with development teams.
- Provide rotational support coverage during weekdays and off-hours as necessary.
- What You Will Bring
- 4-7 years of experience in Systems Reliability Engineering or similar roles
- Strong expertise in troubleshooting Virtualization (preferably VMware ESXi), Networking (layer 2/3), Linux Systems, DevOps, Cloud, or Enterprise Storage
- Proficient in communication, both written and verbal, for effective cross-team collaboration
- Experience in directly resolving complex technical issues with customers
- Degree in Engineering or Computer Science preferred
- Customer-driven mindset focused on delivering high-quality support experiences
- Familiarity with technologies from partners such as VMware, Citrix, and Microsoft
- Ability to develop tools and enhance internal and external knowledge bases
- Work Arrangement
- Hybrid: This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. In locations where our workplace policy applies (i.e. San Jose, Durham, Mexico City, Bangalore, Pune, Hoofddorp, Belgrade, Barcelona, Singapore, Sydney and Tokyo), employees are expected to work onsite a minimum of 3 days per week to foster collaboration, team alignment, and access to in-office resources. Workplace type may vary based on location and team requirements. Please speak with your recruiter for details. Additional team-specific guidance and norms will be provided by your manager.
Qualifications
- Familiarity with technologies from partners such as VMware, Citrix, and Microsoft
About Nutanix
Nutanix develops cloud software and a unified platform for running applications, data, and AI across data centers, edge locations, and public and private clouds. Its hybrid multicloud technology helps organizations simplify infrastructure management and modernize IT operations.
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