Systems Reliability Engineer II

About the Team

Your Role

• Troubleshoot and resolve complex technical issues for customers, ensuring high satisfaction levels.
• Collaborate with developers to identify and improve product serviceability by addressing defects.
• Analyze customer data to enhance product reliability and mitigate risks.
• Foster partnerships with technology allies for issue resolution and ecosystem improvements.
• Mentor and guide junior team members, promoting a collaborative and growth-oriented team environment.
• Contribute to and expand knowledge bases, facilitating continuous improvement efforts.
• Champion customer needs by gathering feedback and advocating for product enhancements.
• Provide rotational support coverage during weekdays and off-hours as necessary.
• The role involves performing duties requiring the application of professional expertise and the exercise of independent judgment/discretion, creativity, problem solving, and decision-making in carrying out responsibilities, as applicable to the position. The specific responsibilities of the role may vary based on business needs and role requirements. Employees can refer to the applicable guidelines and career frameworks for additional information regarding role expectations and responsibilities.
• What You Will Bring
• 7-9 years of experience in Systems Reliability Engineering or similar roles.
• Strong expertise in troubleshooting Virtualization (preferably VMware ESXi), Networking (layer 2/3), Linux Systems.
• Proficient in both written and verbal communication for effective collaboration across teams.
• Experience resolving complex technical issues directly with customers.
• Degree in Engineering or Computer Science preferred.
• Customer-driven mindset with a focus on delivering high-quality support experiences.
• Familiarity with technologies from partners like VMware, Citrix, and Microsoft.
• Ability to develop tools and contribute to improving internal and external knowledge bases.
• Work Arrangement
• Hybrid: This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. In locations where our workplace policy applies (i.e. San Jose, Durham, Mexico City, Bangalore, Pune, Hoofddorp, Belgrade, Barcelona, Singapore, Sydney and Tokyo), employees are expected to work onsite a minimum of 3 days per week to foster collaboration, team alignment, and access to in-office resources. Workplace type may vary based on location and team requirements. Please speak with your recruiter for details. Additional team-specific guidance and norms will be provided by your manager.

Qualifications

• Familiarity with technologies from partners like VMware, Citrix, and Microsoft.