Systems Reliability Engineer - Enterprise Tech Support (Virtualization & Networking)
Full Job Posting
Your Role
- Troubleshoot and resolve complex technical issues, ensuring high customer satisfaction.
- Collaborate with developers to identify product defects and enhance serviceability.
- Analyze customer data to mitigate risks and improve product reliability.
- Foster partnerships with technology allies for collaborative issue resolution.
- Contribute to and expand internal and external knowledge bases for continuous improvement.
- Mentor junior team members to foster a collaborative and growth-oriented culture.
- Gather customer feedback to drive product enhancements in collaboration with development teams.
- Provide rotational support coverage during weekdays and off-hours as necessary.
- What You Will Bring
- 7-13 years of experience in Systems Reliability Engineering or similar roles
- Strong expertise in troubleshooting Virtualization (preferably VMware ESXi), Networking (layer 2/3), Linux Systems, DevOps, Cloud, or Enterprise Storage
- Proficient in communication, both written and verbal, for effective cross-team collaboration
- Experience in directly resolving complex technical issues with customers
- Degree in Engineering or Computer Science preferred
- Customer-driven mindset focused on delivering high-quality support experiences
- Familiarity with technologies from partners such as VMware, Citrix, and Microsoft
- Ability to develop tools and enhance internal and external knowledge bases
Qualifications
- Familiarity with technologies from partners such as VMware, Citrix, and Microsoft
About Nutanix
Enterprise hybrid multi-cloud computing and software provider.
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