Systems Engineer - Publishing Application

Key Responsibilities

• Administer, support, and maintain enterprise publishing applications and associated infrastructure.
• Troubleshoot and resolve application, system, and infrastructure issues in a timely manner.
• Monitor application performance, identify root causes of problems, and implement corrective actions.
• Work closely with business users, developers, and stakeholders to understand requirements and resolve production issues.
• Manage user access, account administration, and password updates in accordance with security policies.
• Support application deployments, upgrades, patching, and configuration changes.
• Maintain and troubleshoot Linux servers and related system components.
• Develop, modify, and support automation and maintenance code and scripts using Perl.
• Support and maintain OmniMark-based publishing and content-processing workflows.
• Analyze application logs, system logs, and performance metrics to diagnose issues.
• Create and maintain technical documentation, operational procedures, and knowledge base articles.
• Participate in incident management, problem management, and change management activities.
• Provide production support and participate in on-call support as required.
• Required Technical Skills
• Linux administration and support
• Perl programming
• OmniMark
• Application Support & Operations Experience
• IT Service Management Experience
• Strong troubleshooting and analytical skills
• Problem-solving mindset
• Ability to prioritize and resolve production issues quickly
• Customer/user support orientation
• Collaboration with developers, business teams, and stakeholders
• Nice-to-Have / Highly Desired Background
• Publishing systems or content management experience
• XML, SGML, or document publishing workflows (often associated with OmniMark environments)
• Scripting and automation experience beyond Perl
• Experience supporting business-critical production applications
• On-call support experience