Systems Engineer - Client Management

Position overview

Essential functions

• Plan and implement client systems across Windows, Mac, iOS, and other platforms, improving proactivity, automation, and efficiency.
• Plan and implement standard client management processes district-wide.
• Troubleshoot complex and large-scale client technical issues and provide solutions.
• Configure client management systems, automation, application packaging, policies, patch management, login scripts, and software distribution.
• Work on individual and team projects, including organizing or leading projects as assigned.
• Document and communicate changes, solutions, and progress; guide and train field support; maintain configuration documentation.
• Collaborate with field support, Telecom, System Ops, and other teams.

Knowledge, skills, and abilities

• Design, plan, and operate client management systems, processes, and tools.
• Technical expertise in one or more client operating systems: Windows, Mac, or iOS.
• Proficiency in one or more scripting languages and understanding of TCP/IP communications and troubleshooting.
• Assess current environments and practices to identify improvements and efficiencies.
• Problem-solving, troubleshooting, communication, and teamwork skills.
• Desired experience includes SCCM or similar, FileWave or other MDM, OS X management, and GPOs.
• Desired familiarity includes SEP, WSUS, SQL/WMI, Student Information Systems, XML, software and OS deployment, PowerShell, VBS, KIX, and UNIX shell.

Typical qualifications

• Two to four years of related technical experience and demonstrated technical skill and problem-solving ability.
• One year of client management-related experience is preferred.
• Bachelor’s degree in computer science or a related field, equivalent training, or equivalent work experience; equivalent combinations are considered.
• Applicable certifications are a plus.
• Criminal Justice fingerprint and background check clearance.

Team competencies