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Systems Engineer 2

Oracle
Bengaluru, IND
Full-time
Mid · 3–5 years experience
Onsite
Discovered Yesterday
awsazure

Full Job Posting

Key Responsibilities

  • Incident Management & Support – Service Request:
  • Supports the end-to-end incident management lifecycle to ensure systems are stable, secure, and performing accurately.
  • May participate in incident review meetings to understand and provide some feedback for operational performance and solution implementation.
  • Engages with cross-functional teams (e.g., Development, Cloud Engineering, Product Engineering, other IT teams) to support implementation and/or resolution for incidents, risks, or migrations.
  • Production Support and Incident Management
  • Provide 12x7 production support for Oracle Health customer environments, ensuring system availability, reliability, and operational continuity.
  • Manage incidents, service requests (SRs), and customer escalations, ensuring timely investigation, resolution, and communication.
  • Participate in on-call support for critical production incidents and service restoration activities.
  • Troubleshoot Citrix application delivery, virtual desktop access, user session, connectivity, and infrastructure-related issues.
  • Change Management and Customer Support
  • Execute approved customer change management activities, including planned maintenance, infrastructure upgrades, and go-live support.
  • Coordinate with Product, Engineering, Technical Program Managers (TPMs), and Infrastructure teams during customer-impacting activities.
  • Ensure changes are implemented in accordance with established change management policies and procedures.
  • Perform pre-change and post-change validation to confirm system functionality and service availability.
  • Communicate maintenance progress, risks, and technical issues to relevant stakeholders.
  • Develop and maintain technical documentation, standard operating procedures (SOPs), troubleshooting guides, and operational runbooks.
  • System Installation & Configuration – Software Administration:
  • Maintains operating systems to ensure effective installation and performance as instructed.
  • Assists in the administration of middleware products in environments.
  • Begins to support the deployment, maintenance, and operation of internal applications as needed.
  • Performs regular administration and conducts basic performance trend analyses and server capacity to ensure service performance meets standards.
  • Builds working knowledge of application monitoring tools to ensure efficiency.

Required Qualifications

  • 3 to 5 years of related experience in a medium to large distributed network and computing environment.
  • Bachelor’s degree (BS) in Computer Science, Information Technology, or a related field, or equivalent relevant experience working with enterprise servers and systems.
  • Hands-on experience with Citrix Virtual Apps and Desktops (CVAD) or similar application virtualization technologies.
  • Strong analytical, problem-solving, documentation, and communication skills.
  • Knowledge of Windows Operating Systems
  • Experience with cloud infrastructure such as OCI, AWS or Azure is an added advantage.
  • Basic networking knowledge
  • Able to work in a collaborative team environment.
  • Experience with Windows Server patching, security vulnerability remediation, and infrastructure upgrades.
  • Understanding of ITIL-based incident, problem, and change management practices.

Preferred Qualifications

  • Experience with cloud infrastructure such as OCI, AWS or Azure is an added advantage.

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