Systems & Digital Operations Specialist (Saudi Arabia)

Overview

Key Responsibilities

• Administer and support core school systems including

PowerSchool

• , Toddle, and Google Workspace for Education.
• Manage user accounts, permissions, and access controls in line with school policies and data protection standards.
• Monitor system availability and ensure timely escalation of technical issues.
• Support setup, configuration, and maintenance of devices (iPads, laptops, and peripherals).
• Maintain device inventory, lifecycle management, and coordinate repairs or replacements with vendors.
• Provide support for classroom and shared-space AV systems (projectors, displays, conferencing tools).
• Assist teachers and staff with basic troubleshooting for lessons, meetings, and school events.
• Support academic year readiness including onboarding, class setup, and device allocation.
• Maintain documentation, track tickets, licenses, warranties, and vendor coordination.
• Provide operational and cross-functional support to Academic, Admissions, HR, and Operations teams.

Requirements

• Bachelor's degree in IT, Computer Science, or a related field (preferred).
• Proven experience in IT support, systems administration, or digital operations.
• Hands-on experience supporting user devices such as laptops and tablets.
• Familiarity with systems like

PowerSchool

• , Toddle, or similar SIS/LMS platforms.
• Experience working with Google Workspace for Education or similar tools.
• Strong organizational and documentation skills.
• Ability to follow procedures and escalate issues appropriately.
• Experience supporting non-technical users, ideally in a school environment.
• Basic knowledge of AV/classroom technology systems.
• Understanding of data protection, confidentiality, and IT security practices.