Systems Analyst Strategic Portfolio Management
Role Overview
We are committed to offering flexible work options where approved and stated in the job posting.
However, we are currently not considering candidates who reside or plan to reside in the following states: California, Connecticut, Hawaii, Illinois, Maine, Massachusetts, Minnesota, New York, Pennsylvania, Rhode Island, Virginia, Vermont, Washington.
This position is fully remote.
Minimal travel may be expected for trainings or meetings. | Schedule: Monday - Friday, 8AM - 5PM MST. *Expected to support business hours in Mountain Time Zone & occasional off-hours availability may be required to support implementations.
Key Skills for This Role
Full Job Posting
Job Description
We are committed to offering flexible work options where approved and stated in the job posting. However, we are currently not considering candidates who reside or plan to reside in the following states: California, Connecticut, Hawaii, Illinois, Maine, Massachusetts, Minnesota, New York, Pennsylvania, Rhode Island, Virginia, Vermont, Washington.
This position is fully remote. Minimal travel may be expected for trainings or meetings. | Schedule: Monday - Friday, 8AM - 5PM MST. *Expected to support business hours in Mountain Time Zone & occasional off-hours availability may be required to support implementations.
Essential Functions
• User support: Performs operational systems tasks and maintenance. Supports user’s dayto-day needs. Solves low to moderately complex issues, incidents, and problems according
to agreed upon service levels and according to IT/DTS standards.
• Requirements gathering: Gathers and documents requirements through stakeholder
identification and interviews, research, competitive analysis, and user feedback. Works to
align requirements against best practices, system KPIs and technology capabilities.
• Analytics: Under supervision, collaborates on implementation of analytics services,
including creation, distribution, and management of dashboards and reports. Works to
translate customer metrics and KPI requirements into reports and dashboards.
• Project management: Participates in the creation and management of project management
schedules and activities. Consistently meets agreed upon deadlines or escalates issues,
concerns, and barriers to key project leaders. Assists with the prioritization of
tasks/assignments.
• Digital and ServiceNow SME: Applies strong knowledge of digital tools, ServiceNow
capabilities, and leading practices to help the product team and stakeholders understand
what is possible, shape practical solutions, and identify where ServiceNow capabilities can
add value. Proactively brings forward ideas and recommendations, guides solution
conceptualization, strategy, design, configuration, implementation, adoption, and
measurement, and performs light ServiceNow development and configuration within
established platform standards and governance.
• Usability: Under supervision, applies usability best practices, usability research, data
analysis, and quality improvement principles in the development of solutions.
• Quality Assurance: Follows standard testing methodologies, ensuring digital tools and
solutions meet requirements.
• Training: Participates and collaborates in the development and delivery of training, as well as
knowledge-based materials for use by peers or end users.
Skills
- Domain and lifecycle modeling: Uses systems-thinking skills to identify interactions and
- relationships among people, processes, data, and technology across the SPM lifecycle,
- including intake, idea, demand, project, resource, and agile work management.
- Communication: Excellent verbal and written communication skills, including experience
- building clear, executive-ready slide decks and presenting concepts, recommendations, and
- impacts to senior and executive-level stakeholders and leaders, as well as technical and nontechnical staff.
- Collaboration: Experience working collaboratively within a product team, across technology
- teams, and with vendors, vendor partners, key stakeholders, and all levels of system leaders
- and caregivers.
- Consensus: Experience building consensus and working effectively within a cross-functional
- team.
- Proactive solutioning and innovation: Anticipates needs, investigates root causes, evaluates
- new ServiceNow releases and capabilities, and brings forward practical, scalable, and
- innovative recommendations.
- Workflow management: Prioritizes and executes work in a high-pressure environment,
- manages competing requests, and supports backlog, sprint, and delivery practices to achieve
- timely, high-quality outcomes.
Required Qualifications
- Demonstrated experience providing analysis, design, configuration, implementation (technical and functional) and support of business/financial or clinical information systems or as an expert user of the targeted systems(s)
Preferred Qualifications
- Bachelor's degree in an information technology field.
- One year of experience providing analysis, design, configuration, implementation (technical and functional) and support of business/financial or clinical information systems or 3 years of experience as an expert user of the targeted systems(s).
- Experience providing business analyst support in a web or mobile software development environment.
- Experience using web content management.
- Experience using web analytics tools such as Google Analytics and Usertesting.com
- Experience with SEO strategies and implementation.
- Experience coding basic HTML.
- Experience creating reports with SQL queries and dashboarding technologies.
- Experience translating business requirements into functional specifications and prototypes that meet project goals for UX designers, software developers, data architects, QA testers, usability evaluators, and other technical stakeholders.
- Responsible for change management and security management including FRC support, RFC review, and support of DSA responsibilities or other duties related to system change management and security management.
- Experience in EMR, Patient Portal/Digital Front Door, Epic MyChart certification ideal
- Familiarity with Object Oriented Programming
- Experience with Automation Anywhere, Power Automate, etc.
Physical Requirements
- Interact with others by effectively communicating, both orally and in writing
- Operate computers and other office equipment requiring the ability to move fingers and hands
- See and read computer monitors and documents
- Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment
- May require lifting and transporting objects and office supplies, bending, kneeling and reaching
Scheduled Weekly Hours
- The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
- We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
- Learn more about our comprehensive benefits package here .
- By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.
- Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
- At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.
- All positions subject to close without notice.
About Intermountain Health
Integrated nonprofit health system serving the Intermountain West.
Visit company websiteJobs and hiring trendsApply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Intermountain Health
Investment Analyst-Ventures
Salt Lake City, USA
Intermountain Ventures seeks an analyst to support healthcare investment opportunities through market research, due diligence, valuation, financial modeling, and portfolio reporting. Candidates should have a bachelor's d
Implantable Device Specialist
, CAN
Investment Analyst-Ventures
Salt Lake City, USA
Liver Transplant Assistant
Murray, USA
Pharmacy Technician Home Delivery Call Center
Midvale, USA
Credentialing Specialist
, USA
Application Systems Manager
, USA
Credentialing Specialist
, USA
Pharmacy Technician Refill Authorization
, USA