Systems Analyst
Role Overview
The Systems Analyst joins the Business Solutions team in the City's Technology & Information Services department.
The team manages a portfolio of more than 170 applications across City departments.
The role optimizes business applications, supports users, and connects business teams with IT to align technology with operational goals.
Relevant systems include enterprise resource planning, enterprise asset management, HRIS/HCM, and permitting applications.
Key Skills for This Role
Full Job Posting
Role overview
The Systems Analyst joins the Business Solutions team in the City's Technology & Information Services department.
The team manages a portfolio of more than 170 applications across City departments.
The role optimizes business applications, supports users, and connects business teams with IT to align technology with operational goals.
Relevant systems include enterprise resource planning, enterprise asset management, HRIS/HCM, and permitting applications.
Role and responsibilities
- Build stakeholder partnerships through regular updates and early communication about risks or changes.
- Translate business needs into functional and technical requirements and help evaluate, improve, consolidate, or modernize systems.
- Analyze, design, implement, and maintain vendor and in-house applications, including Tier 1 systems for Parks, Public Works, and Planning.
- Develop documentation and training materials and provide end-user training.
- Customize and administer enterprise systems; integrate applications using data mapping and other technologies.
- Design and maintain databases, reports, and dashboards; troubleshoot root causes and optimize system performance.
- Define technical standards and procedures, evaluate emerging technologies, and recommend system improvements.
- Provide technical guidance and oversee application updates, patches, and modifications.
- Manage vendor relationships, maintenance agreements, warranties, and escalations; lead or support projects.
Knowledge and skills
- Knowledge of enterprise applications such as ERP, EAM, HRIS/HCM, and permitting systems.
- Business analysis, documentation, and functional analysis skills for translating needs into application specifications.
- Data visualization tools include Power BI, Excel, and Tableau.
- Knowledge of SDLC methodology and IT security concepts and standards.
- Project management methodologies include Waterfall and Agile; tools include Smartsheet, JIRA, MS Project, and Excel.
Qualifications and abilities
- The provided qualifications text begins with a bachelor's degree in computer information systems; the description is truncated before the full education and experience details are available.
- Ability to facilitate systems analysis and change management with City departments.
- Ability to provide subject matter expertise on systems solutions, best practices, and compliance requirements.
- Ability to evaluate vendor alignment, understand organizational priorities, and resolve complex problems.
- Ability to contribute to technical implementation, design, programming, and systems administration.
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