Systems Analyst

Role Overview

Incident Management & Tier 2/3 Support

• Investigate and resolve Tier 2/3 technical incidents escalated from operational systems.
• Monitor, prioritise, and triage business change requests by business impact.
• Liaise with software vendors and external helpdesks, manage vendor SLAs, and escalate critical blockers.

Data Operations & Integrations

• Run and maintain scripts for batch data extraction, bulk updates, and reporting using SQL and relevant APIs.
• Audit and validate incoming and outgoing integration data payloads to maintain data integrity.

Quality Assurance & Release Delivery

• Work with the Quality & Release Manager on UAT, regression testing, and functional validation for releases.
• Draft technical release notes and end-user communications with Business Analysts and Product Owners.

Insights, Adoption & Improvement

• Analyse telemetry, user activity logs, and incident trends to identify recurring friction and data quality issues.
• Deliver targeted remote or in-person training to business units with suboptimal usage.
• Recommend product roadmap features based on operational pain points and emerging technology capabilities.

Qualifications & Experience

• ITIL Foundation in Service Management is an advantage.
• Knowledge of operational systems.
• Working knowledge of SQL, Databricks, or another database query language.
• API experience is an advantage.
• High problem-solving ability and strong communication and presentation skills.

Salary

• Salary is up to £35,000 depending on experience, plus bonus and other benefits.

Hours

• 40 hours per week.

Location & Workplace

• Hybrid working with three days in the London office.

Benefits

• 25 days of annual leave and access to a company pension scheme.
• Retail discounts, resources for physical, mental, and financial health, and one paid volunteering day each year.
• Employee financial wellbeing support and ongoing training and development opportunities.