Systems Analyst – IT Shared Services
Role Overview
Systems Analyst – IT Shared Services role in Abu Dhabi, UAE.
The posting states Full Time – Contract and requires 6+ years of experience.
Key Skills for This Role
Full Job Posting
Role
Systems Analyst – IT Shared Services role in Abu Dhabi, UAE.
The posting states Full Time – Contract and requires 6+ years of experience.
Skills
- IT operations, EOD/BOD operations, NOC, data center operations, infrastructure monitoring, incident management, batch processing, and ITIL.
Requisites
- Minimum 6 years of IT operations experience, including 2+ years in banking.
- Hands-on experience in 24/7/365 EOD/BOD operations and batch processing.
- Experience monitoring IT infrastructure, applications, and network services.
- Knowledge of NOC operations, alert monitoring, incident escalation, and resolution.
- Understanding of data center operations, hardware installations, and maintenance.
- Experience coordinating with application, infrastructure, network, and vendor support teams.
- Knowledge of ITIL processes, SOPs, change management, and service level agreements.
- Ability to work rotational morning, evening, and night shifts.
- Strong communication, coordination, and problem-solving skills.
Responsibilities
- Support 24/7/365 end-of-day and beginning-of-day IT operations and batch processing.
- Monitor IT infrastructure, applications, and network services.
- Monitor alerts and coordinate incident escalation and resolution through NOC operations.
- Support data center operations, including hardware installations and maintenance.
- Coordinate with application, infrastructure, network, and vendor support teams.
- Follow ITIL processes, SOPs, change management practices, and service level agreements.
- Work rotational morning, evening, and night shifts.
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