Systems Analyst I

Support Windows 11 laptops/desktops and peripherals, Windows Servers, and VOIP phone systems

Troubleshoot applications and operating systems while providing technical user support

Conduct remote support sessions using remote session tools and perform software and system deployment/patching

Monitor systems and networks, manage IT assets through asset management systems, and work with issue/ticket tracking systems

Document technical procedures and solutions clearly and communicate effectively with team members and end users

Participate in after-hours on-call rotation and research and resolve technical problems independently

Maintain documented processes within audited environments

1–3 years of experience in IT support, desktop management, or systems administration

Strong problem-solving and troubleshooting abilities with self-motivated approach and team collaboration skills

Technical proficiency in Windows 11/Server administration, Microsoft Office 365 suite, and networking fundamentals including TCP/IP, LAN/WAN, switching and routing protocols

Understanding of Windows, Red Hat Linux and macOS operating systems, networking, and virtualization

Experience with Active Directory, MDM tools such as Intune and LogMeIn, endpoint security solutions, and cybersecurity fundamentals

Knowledge or exposure to cloud platforms including Microsoft 365, Azure, and AWS

Familiarity with JIRA, remote support tools, and scripting (PowerShell, Python, Bash) is a plus

Strong customer service and communication skills with ability to work independently and collaboratively in a team environment

Ability to work in audited environments following established processes, conduct remote support sessions, and manage technical documentation

CompTIA Security+ certification or in progress