Systems Analyst
Skills
About This Role
Job Purpose
- Ensure agreed operational procedures associated with operating and controlling the installed (or virtual) hardware and software are followed. This includes configuration and maintenance of multiple hardware or software platforms. Implement maintenance routines, utilizing the appropriate tools and test equipment.
- Identify operational problems and contribute to their resolution, investigate, diagnose, and resolve low impact operational problems following incident management procedures, within service level agreement tolerances, and act on known errors and documented workarounds.
- Perform routine configuration/installation and reconfiguration of hardware and software as on approved change management process.
- Perform regular preventive maintenance activities on IT Infrastructure services (Network Infra, Datacenter, Systems).
- Install or remove hardware and/or software using supplied installation instructions and tools including, where appropriate, and handover to the client.
- Apply standard user/system interfaces, including reports, validation and error correction procedures, processing rules, access, security and audit controls, recovery routines and contingency procedures.
- Investigate potential and actual service problems and recommend solutions. Analyze change and system requests and follow formal procedures to plan and test proposed solutions.
- Collect performance data to monitor system efficiency against published service level agreements and monitor resource usage and failure rates of installed systems and provide feedback to management.
- Assist with creating architecture designs, topologies, configuration and documentation of IT systems and network infrastructure services.
- Assist with the use of infrastructure management tools to collect and report on load and performance data and statistics and carry out required monitoring, logging, and reporting tasks
Technical and Business Skills
- Excellent written and spoken English.
- Strong project management skills.
- Strong analytical problem-solving skills.
- Specialized technical expertise and broader IT knowledge.
- Compliance to risk, security, and continuity management principles.
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