Systems Analyst
Role Overview
Full-time, permanent Systems Analyst position in P&H’s Corporate division, located in Cambridge, Ontario.
Provides technical assistance and troubleshooting for end users of applications and systems, remotely and in person.
Supports applications through ticket handling, configuration, user maintenance and ongoing operations.
Key Skills for This Role
Full Job Posting
Role overview
Full-time, permanent Systems Analyst position in P&H’s Corporate division, located in Cambridge, Ontario.
Provides technical assistance and troubleshooting for end users of applications and systems, remotely and in person.
Supports applications through ticket handling, configuration, user maintenance and ongoing operations.
About P&H
Parrish & Heimbecker is a Canadian family-owned company with more than 115 years in agriculture.
Its divisions include Grain & Crop Inputs, Flour Milling, P&H Foods and New-Life Mills.
Day-to-day responsibilities
- Handle daily support, system administration and change-request tickets in Jira; interview subject-matter experts to resolve issues.
- Translate business requirements into functional specifications, use cases and user stories; document and present system requirements.
- Support business application maintenance, upgrades, implementation, testing, user acceptance and post-deployment activities.
- Investigate application, system and integration errors; troubleshoot software, operating system, hardware and network issues with other teams.
- Identify recurring support issues and recommend problem-management actions.
- Write unit tests, conduct integration testing and assist QA against acceptance criteria.
- Gather and document requirements for software changes and new functionality.
- Resolve escalated incidents and service requests, lead high-impact incident resolution, maintain accurate records and meet SLAs and internal support standards.
What you’ll bring
- Bachelor’s degree or equivalent in computer science, information technology or business analysis, and/or professional certification in Software, IT or analyst practices.
- At least 2–5 years as a Systems Analyst or in a similar role.
- Knowledge of systems design, SDLC and project management methodologies such as Agile, Scrum or Waterfall.
- Analytical and problem-solving ability; understanding of software development, testing, debugging and optimization.
- Communication, documentation, attention to detail, organization and cross-functional collaboration skills.
- Knowledge of task-tracking tools such as Jira; interest in leading and managing people.
- Willingness to travel within Canada.
Benefits
- Benefits include health coverage, RRSP matching, paid time off, wellness initiatives, learning and development, tuition reimbursement and an employee assistance program.
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