Systems Analyst

Role overview

Responsibilities

• Installs software releases and system upgrades, evaluates and installs patches, and resolves software problems.
• Diagnoses and repairs computers, orders parts, and prepares quotes for new equipment.
• Maintains company application hardware and software and coordinates with outside vendors.
• Tests desktop software before implementation and supports data backup and recovery.
• Provides basic user training and resolves help desk requests through phone, email, and ticketing systems.
• Gathers and analyzes system requirements and helps plan systems and procedures.
• May work with IT leadership on network security.

Knowledge and abilities

• Knowledge of antivirus systems and medical office practice.
• Competency in EMR and practice management systems, including Epic.
• Intermediate computer skills, including health information systems, word processing, and EMR.
• May require security clearance for the Lunavi Data Center and PeaceHealth.
• Communicates questions promptly, seeks assistance as needed, and supports good employee relations.

Supported systems

• The role references Citrix XenApp, Citrix Workspace, Windows, Linux, Microsoft Office, macOS, Android, and Apple iOS.
• The role supports PC hardware, health information systems, and help desk ticketing.

Schedule

• Full-time, 40 hours per week, Monday through Friday, 8:00 a.m. to 5:00 p.m.

Compensation

• Starting wage scale is $25.75 to $35.45 per hour; placement depends on relevant experience.
• Employees may participate in discretionary annual bonus programs.

Benefits

• Benefits include medical, dental, vision, EAP and mental health programs, FSA, HSA, HRA, life and accident coverage, paid time off, sick leave, extended illness leave, and 401(k) plans, subject to eligibility.

Work location

• The position is based in the IT Department at the FCN Orchard Administrative Office in Bellingham, Washington.