Systems Analyst

Job Summary

Essential Functions

• Resolve escalated questions and issues for designated applications and serve as an application subject matter expert.
• Gather business requirements and translate them into application solutions aligned with organisational goals.
• Install, configure, maintain, and enhance SaaS and on-premises application configurations.
• Design and implement features and enhancements to improve functionality and user experience.
• Develop, optimize, and monitor automated workflows and batch processes.
• Coordinate vendor issue resolution, upgrades, and security patches.
• Coordinate enhancement requests with project managers, management, business partners, and subject matter experts.
• Develop guidelines for building custom fields, documents, and data-entry forms consistently.
• Work with Lending and Collections teams on process improvements and automation.
• Research and recommend system configurations; monitor emerging technology and industry trends.
• Manage time and resources across testing and implementation; mentor others and support knowledge sharing.
• Identify improvement opportunities and recommend solutions; undertake other assigned duties and follow policies and regulatory requirements.

Knowledge, Skills, and Abilities

• Demonstrated experience troubleshooting problems and improving products or systems.
• Strong understanding of enterprise IT environments.
• Strong verbal and written communication skills and customer service skills.
• The role requires supporting secure applications, helping define requirements, supporting deployment and testing, and providing documentation.