Systems Analyst

Role overview

Agile delivery and improvements

• Participates in analysis, design, testing, configuration, and implementation of infrastructure and application capabilities.
• Plans and executes minor implementations and upgrades across server, network, and distribution/manufacturing application environments.
• Supports modernization and lifecycle initiatives and recommends improvements within established technology standards.
• Defines requirements with stakeholders and evaluates scalable solutions with IT teams and vendors.
• Identifies automation and continuous-improvement opportunities.

IT operations and support

• Provides ITIL-aligned incident, problem, and change management support.
• Monitors system health, availability, and performance; reviews logs, diagnoses issues, and applies corrective actions.
• Tests and applies patches, upgrades, and configuration changes to support security, compliance, performance, and reliability.
• Supports data center, network, server, and workstation environments; assists with capacity planning and performance tuning.
• Maintains procedures, system documentation, and ITSM processes in line with ITIL practices and company security standards.

Collaboration and on-call duties

• Communicates technical risks, issues, recommendations, and implementation progress to stakeholders.
• Supports vendor relationships and service-level expectations; maintains architecture, configuration, procedure, and asset documentation.
• Participates in cross-training and knowledge transfer.
• Joins an on-call rotation, provides after-hours support for critical incidents, and participates in SEV1 command centers.

Available qualifications

• A bachelor’s degree in Information Technology, Computer Science, or a related field is stated; the source description is truncated after “relate”.