Systems Administrator Technician - TS/SCI with Polygraph

We are GDIT.

The people supporting and securing some of the most complex government, defense, and intelligence projects across the country.

We ensure today is safe and tomorrow is smarter.

Our work has meaning and impact on the world around us, but also on us, and that’s important.

GDIT is your place.

You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day.

We think.

We act.

We deliver.

There is no challenge we can’t turn into opportunity.

At GDIT, people are our differentiator.

Our Systems Administrator Technician supports and manages the responsibilities of the successful completion of all tasks in assigned projects.

The primary responsibilities of our Systems Technicians are to maintain computers, voice, video, network, and server hardware equipment used to support IT services.

They also provide installation maintenance and troubleshooting support of information systems applications and related peripheral hardware.

Our technician is a key contact for customers who need assistance in resolving technical issues, and communicates on incident status, analysis, and solutions.

This includes conducting in-depth troubleshooting of incident tickets and change requests leveraging a well-rounded understanding of baseline systems/services and troubleshooting techniques.

This position requires a well-versed technician that can help clients install, repair, maintain hardware and software while building relationships with our customers.

Tier 2 Operations & Maintenance (O&M) Hardware Support Roles & Responsibilities:

• Perform Service Operations and support Service Transition activities for IT infrastructure to include desktop computers, thin clients, servers, telephones, cabling, and administration

• Maintain current technical knowledge to resolve complex issues requiring detailed systems and applications understanding

• Install, upgrade, repair, support customer baseline equipment and related devices

• Perform daily systems checks, datacenter walkthroughs for alerts/ alarms, degradation of services or systems

• Perform anomaly, incident resolution, request fulfillment, Install Move Add Change Disposal (IMACD) support, Trusted Agent support, asset & configuration management of the operational baseline, support overall incident and change management

• Troubleshoot, diagnose, isolate, and resolve system service failures to meet program resolution timelines (Critical, Essential and Support)

• Reseat cards, reboot hardware, replace hardware components, and replace cabling

• Re-image or reload software to approved baseline standard, run diagnostics to repair storage disc or corrupted files

• Customer service oriented with ability to explain technical terms in a user-friendly way, and work with our customers to properly diagnose system issues and recommend solutions

• Provide situational awareness to operations leadership: technicians on incident troubleshooting actions, coordination, and resolution status

• Communicate incident ticket: change request updates with managers, team members, service providers, customers, and stakeholders

• Update incident: change documentation, configuration management database (CMDB), knowledge articles, training resources and other documentation

• Support non-standard surge services for special projects and high visibility activities as directed

• Collaborate with internal and external customers, agencies, and service providers

• Support incident, problem, change management resolution activities to include Technical Exchange Meetings (TEMs)

• Provide process improvement recommendations and integrate support best practices.

• Participates in special projects as required.