Systems Administrator

Responsibilities:

• Serve as NGA College Liaison for all events involving program IT equipment and/or requiring program support.
• Facilitate meetings and engage regularly with customers and members of senior leadership to:
• Address IT related questions or concerns
• Coordinate and plan emerging customer requirements and classes
• Provide situational awareness to NGA College stakeholders concerning upcoming maintenance of IT systems or technology refresh efforts associated with systems installed in NGA College classrooms and spaces
• Independently develops technical solutions for the management for software, hardware, configurations, and architecture. Provides interpretation to Systems matters that are moderately complex in nature.
• Provide troubleshooting support for systems hardware and software issues that are highly complex.
• Performs advance software installations and upgrades to operating systems and layered software packages.
• Apply advanced knowledge in monitoring and tuning the system to achieve optimum performance levels.
• Provides guidance to less experienced personnel on workstation/server data integrity matters and the implantation of standard software and hardware solutions.
• Leads complex data/media recoverability following a schedule of system backups and database archive operations.
• Evaluates and assesses existing systems and plans long term strategies.
• Configure and maintain networked computer systems, including hardware, system software, and applications
• Conducts advanced to complex hardware and software audits of workstations and servers to ensure compliance with established standards, policies and configurations guidelines.
• Recognized subject matter expert in job area typically through advanced education and work experience. Established operational plans. Manages large projects with limited oversight from manager.
• Inventory management of program deployed software and end user devices
• Utilize Cisco TMS to facilitate VTC calls
• Strong written and verbal communication is imperative when dealing with technically minded employees and non-technical colleagues
• Train end-users in the proper use of hardware and software. May training large groups of end users.
• May coach and review the work of less experienced professionals.
• May serve as a team or task leader (Not a people manager)
• May require after-hours support or weekend support for mission, program and special project support

Required Skills:

Education and Experience Requirements:

Clearance Requirements:

Additional information