Systems Administrator / Engineer, AVP

Role overview

Core responsibilities

• Administer Windows Server and Azure infrastructure across production and non-production environments.
• Provision and integrate client environments, monitor service health, and troubleshoot complex infrastructure and application incidents.
• Participate in incident, problem, and change management, including service restoration, root cause analysis, corrective actions, and stakeholder updates.
• Perform patching, vulnerability remediation, security hardening, certificate lifecycle activities, and platform maintenance.
• Automate operational tasks with PowerShell and support third-party infrastructure platforms, services, and basic SQL or database validation tasks.
• Maintain documentation and contribute to capacity planning, disaster recovery readiness, resilience testing, and continuous improvement.
• Collaborate with global teams and vendors, provide handovers, and participate in agreed after-hours and weekend maintenance rotations.

Privileged access responsibilities

• Follow approved CyberArk privileged access controls, ticketing and approval requirements, least-privilege practices, and audit requirements.
• After training and access approval, support privileged account and safe onboarding, password rotation, reconciliation, access validation, health checks, monitoring, and first-line troubleshooting.
• Maintain related runbooks and evidence and coordinate escalations with PAM or Security teams.

Required experience and qualifications

• Approximately 3 to 5 years in systems administration, infrastructure operations, or a similar engineering role in medium-to-large enterprise environments.
• Hands-on Windows Server administration, including Active Directory, Group Policy, DNS, file services, permissions, and IIS.
• Practical Azure infrastructure administration and cloud workload troubleshooting experience.
• Experience supporting business-critical production services with structured incident, problem, and change management.
• Working knowledge of enterprise networking, monitoring, alerting, log analysis, patching, vulnerability remediation, backup, and recovery.
• PowerShell scripting capability and ability to produce clear technical documentation and communicate operational risks, progress, and outcomes.
• Relevant tertiary qualification or equivalent industry experience.

Preferred experience

• Citrix Virtual Apps and Desktops, Citrix Cloud, StoreFront, or Citrix Director experience is preferred.
• Experience with secure file transfer platforms or workload scheduling tools such as Tidal, AutoSys, or Control-M is preferred.
• CyberArk PAM operational or administration experience is preferred, including PVWA, CPM, PSM, safes, account onboarding, password rotation, and session controls.
• Knowledge of ITIL practices, ServiceNow, or relevant Microsoft Azure, Windows Server, CyberArk, Citrix, ITIL, or information security certifications is preferred.

Working arrangements

• The role is based in Melbourne and aligned to APAC operational coverage.
• Hybrid or office attendance follows company policy and team needs.
• Work hours may occasionally vary for planned changes, major incidents, regional handovers, or global stakeholders.

Role values