System Support Analyst

Qualifications:

• 5+ years experience within a similar position dealing with executive support
• Superior communication skills and proven experience working with executives, key stakeholders and providing exceptional customer service
• 2‐year Technical Diploma in Computer Science required, Bachelor’s degree in Computer Science or Computer Engineering is an asset
• Proficiency with cloud applications and tools, including Microsoft Azure, Intune, Autopilot, Microsoft Endpoint, Exchange Online, Cloud Printing, Fax Systems, and ServiceNow
• Strong knowledge of on-premises services, such as Microsoft Active Directory and File Servers
• Experience with collaboration platforms like Microsoft Teams and Zoom
• Expertise in cloud-based software, including Microsoft 365, SharePoint, Visio, and Project
• Familiarity with networking technologies and tools, such as Cisco, Fortinet, Meraki, and various internet connection types (cellular, wired, point-to-point, satellite)
• Strong understanding of operating systems, including Windows 10/11, Android, and iOS
• Excellent troubleshooting, analytical, and problem-solving abilities to diagnose and resolve complex technical issues efficiently
• Strong communication and interpersonal skills, including the ability to explain technical information clearly to non‐technical users
• Ability to manage multiple priorities, work effectively under pressure, and meet deadlines in a fast‐paced environment
• Work Conditions:
• Ability to lift up to 50lbs
• This is an in office role for 5 days a week along with occasional travel to project sites when required
• Compensation
• This is the expected base pay range for this role. Individual base pay will be determined based on a variety of factors including experience, knowledge, skills, education and location.
• Our competitive total rewards package provides compensation and benefits that support your physical, mental and financial wellbeing. We offer exciting, challenging work with opportunities to develop your skills and knowledge.
• Additional Information
• Our workplace culture has been recognized as one of Canada’s Best Diversity Employers, Canada’s Most Admired Corporate Cultures, and a Top 100 Inspiring Workplace in North America.
• Employment Equity
• At Ledcor we believe diversity, equity, and inclusion should be part of everything we do. We are proud to be an equal-opportunity employer. All qualified individuals, regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other identifying characteristic are encouraged to apply.
• Our True Blue team consists of individuals from all backgrounds who contribute diverse perspectives and experiences to Ledcor. We are committed to continuing to build on our culture of empowerment, inclusion and belonging.
• Adjustments will be provided in all parts of our hiring process. Applicants need to make their needs known in advance by submitting a request via email. For more information about Ledcor’s Inclusion and Diversity initiatives, please visit our I&D page.