System Coordinator

Aafb- Dubai

Field Sales & Customer Service System Support

• Provide operational and system support to Field Sales and Customer Service teams.
• Support Field Sales applications including Journey Plan updates and OTP generation for pre-sales activities.
• Handle Consumer App CRM cases and ensure timely resolution.

Sap & Integration Monitoring (Sd Domain)

• Monitor integration transactions between field systems and SAP.
• Track and resolve EDI / IDOC failures and ensure successful posting in SAP.
• Ensure accurate and timely synchronization of sales and distribution transactions.

Trade & Commercial Operations

• Manage Trade Deal updates in SAP and related external applications.
• Ensure accuracy of pricing, promotions, and trade agreement execution.

It & System Issue Management

• Identify and report system issues to Agthia IT team.
• Follow up on resolution and ensure timely closure.
• UAT for any enhancements/ changes in SAP or any other applications.

Procurement & Vendor Coordination

• Create Purchase Requisitions (PR) for business requirements.
• Generate SRN for vendor payments and coordinate closure.
• Work closely with vendors on system-related projects and issue resolution.

Communication & Messaging Systems

• Manage SMS sub-account operations.
• Support marketing SMS and transactional messaging services.

Stakeholder Coordination

• Coordinate with System Controller, Customer Service Supervisors, Branch teams, IT, and vendors.
• Ensure smooth communication and alignment across business and technical teams.
• What Would Make You Successful?

Minimum Qualifications

• Bachelor's degree/diploma in any.

Minimum Experience

• A minimum of 3–4 years of experience in storekeeping, retail, or customer service is required.

Job-Specific Skills

• SAP Sales & Distribution (SD) support
• EDI / IDOC monitoring and troubleshooting
• Field sales system operations
• CRM support (Consumer applications)
• Vendor coordination and IT issue tracking
• Strong analytical and coordination skills.
• Preferably in Technical along with Business.
• Grow with Agthia – For the Better
• Agthia Group is one of the region’s leading Food & Beverage companies, with a growing international footprint.
• We are a publicly listed company on the Abu Dhabi Securities Exchange (ADX) and part of ADQ, one of the region’s largest holding companies.
• Rooted in Abu Dhabi since 1978, we've grown into a global presence, operating in countries including the UAE, Saudi Arabia, Kuwait, Oman, Egypt, Turkey, and Jordan.
• We’ve built a diverse portfolio of over 35 market-leading brands across Water & Food, Snacking, Protein & Frozen, and Agri-Business – touching the lives of millions of consumers in more than 65 global markets.
• With sustainability at the core of our innovations, we’ve pioneered several world-first products, setting new benchmarks in industry and meeting the evolving needs of communities worldwide.
• Over 12,000 people from more than 67 nationalities are at the heart of shaping our purpose-driven future, supported by an agile environment which encourages collaboration, creativity, and the freedom to make a real difference.
• With a competitive benefits package, genuine opportunities to advance, and a focus on continuous learning and development, we’re committed to supporting your growth as we work together to deliver excellence “For the Better.”
• Join us and be part of a team that's not just shaping the future of food and beverage but also making a meaningful impact on the world.
• Together, let's grow 'For the Better.'