System Administrator, SNOC/Service Desk

Responsibilities

• Serve as the final escalation point for Service Desk incidents and support requests during normal business hours.
• Own and resolve complex IT and OT issues across control center, corporate, and remote site environments.
• Monitor and manage assigned tickets, ensuring timely resolution, documentation, and escalation when needed.
• Collaborate with server, network, security, application, and OT support teams to resolve incidents and service requests.
• Participate in IT change management processes, maintenance planning, and system improvement initiatives.
• Identify trends in support issues and recommend long-term solutions that improve reliability, user experience, and operational efficiency.
• Maintain support documentation, troubleshooting procedures, and knowledgebase articles for Service Desk and operations teams.
• Provide clear communication to users, stakeholders, and technical teams regarding incident status, resolution steps, and next actions.
• Support daily monitoring and operational health checks for assigned IT and OT systems, including control center-related technologies.
• Respond to business-hours system alerts, outages, service interruptions, and high-priority incidents.
• Initiate incident triage, technical investigation, escalation, and coordination with appropriate resolver groups.
• Coordinate structured handoffs for unresolved incidents at the end of the assigned workday.
• Ensure accurate ticket updates, incident notes, user communications, and handoff details for unresolved or ongoing issues.
• Partner with Service Desk technicians to provide technical guidance, mentoring, and escalation support.
• Contribute to root cause analysis, post-incident follow-up, and corrective action tracking for recurring or high-impact issues.

Day Shift Operational Support Responsibilities

Requirements

• Bachelor’s degree in information technology, Computer Science, or related field required.
• Three (3+) years of experience supporting enterprise IT environments, Service Desk operations, or systems administration functions.
• Strong experience with Microsoft environments including Microsoft 365, Windows server, and workstation operating systems.
• Experience with incident management, escalation, troubleshooting, and resolution of complex technical issues.
• Experience supporting business-critical systems, operational environments, or distributed site support preferred.
• Strong analytical, troubleshooting, documentation, and technical leadership skills.
• Excellent communication, customer service, and cross-functional collaboration skills.
• Eligible to work in the United States without employer visa sponsorship now or in the future.
• Base Pay
• $88,000.00 - $108,000.00 USD Annual
• The base pay range reflects the minimum and maximum target salary for the position. Invenergy considers a number of factors when determining base pay offers such as the scope and responsibilities of the position and the candidate's experience, education and skills.
• Invenergy offers a variety of other benefits including medical, dental and vision insurance, 401k, paid time off, etc.
• Invenergy LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Preferred Requirements

Preferred Qualifications

• Experience supporting business-critical systems, operational environments, or distributed site support preferred.
• Preferred Requirements
• Exposure to networking, systems infrastructure, and OT environments preferred.
• Technical certifications preferred, including Microsoft, CompTIA, ITIL, networking, security, or related infrastructure certifications.
• Bonus: 20% - 30%
• In addition to base pay, the total annual compensation package may also include eligibility to participate in our bonus program(s) which are designed to reward individual and company performance. Your recruiter can share more about bonus eligibility for this position during the hiring process.