SysOps Intern - Tamheer

Who Are We

Role Summary

Key Responsibilities

• Support daily SysOps operational activities and assigned IT tickets through the approved Service Desk process.
• Assist in employee onboarding and offboarding activities, including account coordination, device preparation, and access follow-up.
• Support endpoint management activities such as device provisioning, patching follow-up, software installation, and compliance checks.
• Assist in maintaining the IT asset inventory by updating asset records, assignment details, custody status, and stock movement.
• Provide basic troubleshooting support for laptops, printers, network connectivity, email, VPN, Microsoft 365, and internal tools.
• Follow up on Service Desk requests and incidents to ensure timely updates, proper categorization, and clear resolution notes.
• Support access review activities and evidence collection for governance, audit, and compliance requirements.
• Assist in preparing operational trackers, weekly reports, KPI inputs, and supporting documentation.
• Coordinate with internal teams when required to follow up on pending actions, approvals, or technical dependencies.
• Support knowledge base documentation, SOP updates, and internal process improvement activities.

Requirements

• Saudi national eligible for the Tamheer program.
• Bachelor’s degree or diploma in Computer Science, Information Technology, Information Systems, or a related field.
• Basic understanding of IT infrastructure, operating systems, networking, and technical support concepts.
• Familiarity with Microsoft Windows, Microsoft 365, Active Directory, endpoint management, or ITSM tools is preferred.
• Good communication, coordination, and documentation skills.
• Willingness to learn and support daily IT operations in a structured environment.
• Basic troubleshooting, analytical thinking, and problem-solving skills.
• Ability to follow internal procedures, maintain confidentiality, and escalate issues when needed.

What We Offer You

• We believe you will love working at HALA!
• We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups.
• We offer highly competitive compensation packages, including the potential for shares.
• We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
• Join a talented team of over 30 nationalities working in 7 countries and gain valuable experience in an exciting industry.
• We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.
• You will be given a lot of responsibility and trust. We believe that the best results come when the people responsible for a function are given the freedom to do what they think is best.
• If you think you have what it takes to join a remarkable team #apply_now