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Switchboard Operator
WellSpan Medical Group
Ephrata, USA
Part-time
Junior · 1+ years experience
Onsite
Discovered 6 days ago
Full Job Posting
Qualifications
- Qualifications Minimum Education:
- High School Diploma or GED Required
- Work Experience:
- Less than 1 year Relevant experience. Preferred
- Previous switchboard experience. Preferred
- Knowledge, Skills, and Abilities:
- Excellent interpersonal/communications skills.
- Above average verbal skill is required to communicate with the public.
- Required knowledge of basic computer skills.
- Benefits Offered:
- Comprehensive health benefits
- Retirement savings plan
- Paid time off (PTO)
- Education assistance
- Financial education and support, including DailyPay
- Expanded Paid Parental Leave
- For additional details: Benefits & Incentives | WellSpan Careers (joinwellspan.org)
Responsibilities
- Duties and Responsibilities Essential Functions:
- Operator Duties: • Answers incoming calls promptly, efficiently, and professionally while providing excellent customer service to all internal and external callers. • Screens and routes calls accurately to appropriate departments, staff, or patient locations. • Provides general hospital information and assists callers with inquiries. • Facilitates communication between patients, visitors, and hospital staff. • Addresses routine service concerns and escalates issues as appropriate.
- Emergency Response Duties: • Initiates and announces hospital emergency codes following established protocols. • Notifies and coordinates communication with appropriate personnel during urgent and critical situations. • Maintains accurate logs and documentation of all emergency communications.
- Paging and On-Call Support Duties (Hospital-Based): • Manages paging systems and communication tools to ensure accurate and timely message delivery. • Maintains and utilizes hospital on-call schedules in accordance with established procedures. • Contacts on-call hospital staff as needed to support patient care and hospital operations.
- Systems Monitoring Duties: • Monitors switchboard, paging, and communication systems to ensure proper functionality at all times. • Identifies system or equipment issues and escalates for resolution as appropriate.
- Security and Operational Support Duties: • Monitors and supports communication related to safety systems, alarms, and security processes in accordance with hospital protocols. • Assists with communication needs during security-related events and facility operations.
- Documentation and Handoff Duties: • Maintains accurate records of calls, messages, and critical events. • Ensures clear, accurate, and comprehensive communication of updates, issues, and critical information during shift transitions to maintain operational continuity.
- Technical Support Duties: • Performs first-level troubleshooting and support for communication devices, paging systems, and related technologies. • Escalates technical issues to appropriate support personnel as needed.
- Common Expectations:
- Demonstrates competency in communication processes necessary to support hospital operations and patient access to care.
- Maintains established policies and procedures, objectives, quality assurance standards, and safety protocols.
- Provides outstanding service to all customers; fosters teamwork; and supports operational efficiency through attention to detail and accountability.
- Essential Functions:
- Operator Duties:
- Answers incoming calls promptly, efficiently, and professionally while providing excellent customer service to all internal and external callers.
- Screens and routes calls accurately to appropriate departments, staff, or patient locations.
- Provides general hospital information and assists callers with inquiries.
- Facilitates communication between patients, visitors, and hospital staff.
- Addresses routine service concerns and escalates issues as appropriate.
- Emergency Response Duties:
- Initiates and announces hospital emergency codes following established protocols.
- Notifies and coordinates communication with appropriate personnel during urgent and critical situations.
- Maintains accurate logs and documentation of all emergency communications.
- Paging and On-Call Support Duties (Hospital-Based):
- Manages paging systems and communication tools to ensure accurate and timely message delivery.
- Maintains and utilizes hospital on-call schedules in accordance with established procedures.
- Contacts on-call hospital staff as needed to support patient care and hospital operations.
- Systems Monitoring Duties:
- Monitors switchboard, paging, and communication systems to ensure proper functionality at all times.
- Identifies system or equipment issues and escalates for resolution as appropriate.
- Security and Operational Support Duties:
- Monitors and supports communication related to safety systems, alarms, and security processes in accordance with hospital protocols.
- Assists with communication needs during security-related events and facility operations.
- Documentation and Handoff Duties:
- Maintains accurate records of calls, messages, and critical events.
- Ensures clear, accurate, and comprehensive communication of updates, issues, and critical information during shift transitions to maintain operational continuity.
- Technical Support Duties:
- Performs first-level troubleshooting and support for communication devices, paging systems, and related technologies.
- Escalates technical issues to appropriate support personnel as needed.
Preferred Qualifications
- Less than 1 year Relevant experience. Preferred
- Previous switchboard experience. Preferred
About WellSpan Medical Group
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