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SW Engineer Support Intern

Ricoh Americas Holdings
Boulder, USA
Full-time
Intern
Hybrid
Discovered 3 weeks ago
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Full Job Posting

Required Skills

  • Strong analytical and troubleshooting ability, with experience breaking down large, complex technical issues into manageable components and investigating system‐level problems.
  • Clear and disciplined documentation skills, including capturing detailed technical notes from conversations and turning them into concise, accurate issue reports.
  • Effective technical communication, with the ability to understand developer‐level explanations and translate them into plain, customer‐friendly language.
  • Hands‐on server administration experience, with comfort using at least two of the following environments: Linux and Windows (strongly preferred) or AIX.
  • Curiosity and willingness to learn, including following instructions, digging into unfamiliar issues, and asking questions to deepen technical understanding.
  • Ability to quickly learn new tools, processes, and support workflows in a structured technical environment.
  • Preferred Skills:
  • Working knowledge of networking fundamentals, including TCP/IP, routing basics, and diagnosing connectivity or throughput issues in distributed systems.
  • Experience or interest in datastream and log analysis, such as reviewing workflow streams, structured logs, or print datastreams to identify patterns and anomalies.
  • Familiarity with scripting languages (Python, Bash, or PowerShell) for automating small tasks, parsing data, or assisting with troubleshooting workflows.
  • Exposure to virtualization or container technologies like VMware, Hyper‐V, or Docker, and an understanding of how applications behave in virtualized or containerized environments.
  • WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS
  • Typically works in an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level.
  • Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction.
  • Prepare, provide and convey diversified information.
  • Minimal physical effort required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that typically with less than 10 lbs. (e.g., papers, books, files and small parts, etc.).
  • Moderate dexterity; regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination.
  • The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Qualifications

  • Strong analytical and troubleshooting ability, with experience breaking down large, complex technical issues into manageable components and investigating system‐level problems.
  • Clear and disciplined documentation skills, including capturing detailed technical notes from conversations and turning them into concise, accurate issue reports.
  • Effective technical communication, with the ability to understand developer‐level explanations and translate them into plain, customer‐friendly language.
  • Curiosity and willingness to learn, including following instructions, digging into unfamiliar issues, and asking questions to deepen technical understanding.
  • Ability to quickly learn new tools, processes, and support workflows in a structured technical environment.
  • Working knowledge of networking fundamentals, including TCP/IP, routing basics, and diagnosing connectivity or throughput issues in distributed systems.
  • Experience or interest in datastream and log analysis, such as reviewing workflow streams, structured logs, or print datastreams to identify patterns and anomalies.
  • Familiarity with scripting languages (Python, Bash, or PowerShell) for automating small tasks, parsing data, or assisting with troubleshooting workflows.
  • Exposure to virtualization or container technologies like VMware, Hyper‐V, or Docker, and an understanding of how applications behave in virtualized or containerized environments.
  • WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS
  • Typically works in an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level.
  • Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction.
  • Prepare, provide and convey diversified information.
  • Minimal physical effort required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that typically with less than 10 lbs. (e.g., papers, books, files and small parts, etc.).
  • Moderate dexterity; regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination.
  • The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Preferred Qualifications

  • Hands‐on server administration experience, with comfort using at least two of the following environments: Linux and Windows (strongly preferred) or AIX.

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