Surgery Scheduler III
Key Skills for This Role
Full Job Posting
Qualifications
- KNOWLEDGE AND SKILLS (e.g. BSN required, MSN preferred.):
- Strong knowledge of medical terminology, surgical procedures, diagnosis and basic human anatomy.
- Computer experience required
- Strong analytical skills, showing initiative and independent judgment while maintaining close association with team member
- Excellent customer service skills
- Excellent communication skills and able to develop working relationship with physicians and offices
- Able to work under pressure in busy environment with frequent interruptions
- Maintain confidentiality of all patient information
- Knowledge of health insurance coverage and requirements.
- Ability to use Internet Access and utilize third party payer systems for eligibility and verification.
- EDUCATION: High School Diploma required
- YEARS OF EXPERIENCE: None required
- REQUIRED SKILLS AND KNOWLEDGE:
- UNIT POPULATION SERVED COMPETENCY
- Evidence exists that The Christ Hospital staff considers the special needs and behaviors of the specific patient populations served, associates demonstrate those competencies that address the unique characteristics related to developmental, physical, psychosocial, mental, emotional, and social needs of patients across the life span. Employees are able to demonstrate those competencies that address the needs of patients with unique cultural norms, religious preferences, language, communication barriers, literacy issues, and health literacy limitations.
- LICENSES REGISTRATIONS &/or CERTIFICATIONS:
Responsibilities
- General Duties
- Schedules elective and urgent cases appropriately via telephone and fax from physicians, physicians offices and hospital staff
- Schedules surgical cases in B - level suites, Urology suites, Urodynamic suite, Special Procedure suite, Gynecology suites and Endoscopy suites.
- Schedules within guidelines unique to each surgical service including availability of specialty suites, resources and equipment, other department support and physician preferences.
- Keep track of unavailable equipment
- Schedule procedure lengths according to request and utilization of expert knowledge of case times.
- Schedule procedure matched to appropriate physician preference card utilizing medical knowledge and physician file. Gather appropriate information of new procedures so new cards can be created.
- Utilize comment field and key for communication to assist surgical team in case preparation and patient safety.
- Schedules jointly with other departments when support and resources are needed from other department.
- Schedulers must possess effective communication skills and excellent customer service skills.
- Checks physician delineation of privileges to verify certifications and scope to perform appropriate procedure.
- Schedules according to block time and monitors early case starts and late cases tinsure adequate surgical team coverage.
- Monitors open available time to accommodate physician and patient requests and schedules.
- Maintain block booking assignments in EPIC
- Rotates weekly the overseeing of the daily schedule
- Reviews schedule for any issues for following day
- Provides weekly schedules as requested
- Reviews Endoscopy schedule and C-arm schedule
- Communication
- Contact appropriate resources when equipment conflicts arise to determine if case can be scheduled.
- Contact appropriate people when special requests are made for procedure
- Answers phone promptly within three rings, identify department and self
- Give priority to physician calls
- Maintain other back line for managers and physicians
- Assists and directs all callers to appropriate department.
- Call physician offices when questions arise regarding surgery schedule
- Report off to OR front desk at end of day to review available surgery time after hours
- Leadership
- Assumes responsibility and accountability for professional growth and development. Contributes to the professional development of peers, colleagues and others.
- Participates in 75% of staff meetings and 75% of council meetings as appropriate. Participates in council activities and task forces to improve competencies of self, co-workers, and staff members related to patient care.
- Supports self and peers in professional growth and development utilizing resources and opportunities within and outside of The Christ Hospital. Acts as a resource, educator and preceptor for staff.
- Dress code of the Operating Room is followed.
- Volunteer’s assistance as a resource and/or preceptor in assigned areas.
- Completes all educational requirements to maintain competency related to specific population of patient and/or regulatory agencies (Healthstream education 100% on-time completion and attendance for annual education day). Submits required tests and paperwork in a timely manner without management interventions.
- Participates in self and peer review activities to include the positive recognition of peers and staff on a regular basis.
- Participation in professional advancement program is encouraged.
- Prepares for certification specific to work area of professional practice when eligible.
- Participation in chosen professional organizations, conferences and research is encouraged.
- Evaluates nurse-sensitive outcomes and participates in performance improvement initiatives.
- Productivity
- Maintain an organized work space
- Rotate schedule with other staff to insure adequate office coverage
- Perform other duties as assigned within scope of job description
- Rotate to The Surgery Center to fill in as needed
- Schedulers understand the importance of collecting information to verify patient identification, procedure, anesthesia type, patient type, insurance type and appropriate coding in EPIC.
- Collection of CPT and ICD9 codes is done to determine insurance coverage and compliance
- Resolution must be made of any ABN issues
- Create guarantor account for new patients and be aware of different insurance coverage
- Remain current on insurances accepted at TCH and notify insurance verification department if issues
- Notify financial counselors of self pay patient
- Remain current on necessary forms and consents needed for certain procedures for hospital to receive reimbursement.
- Safety
- Understands EPIC/OP-Time scheduling function and importance of accuracy and impact of incorrect information.
- Must read back and verify all information given verbally (phone calls) and review written information (faxes) to determine accuracy; making notation R/V or WO on each case.
About The Christ Hospital
Regional healthcare network providing medical services in Greater Cincinnati.
Visit company websiteApply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at The Christ Hospital
Polysomnographic Technologist Student - MOB OP Sleep Center - PRN
, USA
To perform physician ordered diagnostic testing related to sleep. Arrive and register patients as needed. Complete all required documentation in a timely manner. Qualifications KNOWLEDGE AND SKILLS: Please describe any s
Sterile Processing Technician II
Cincinnati, USA
Responsible for the decontamination, cleaning, processing, and sterilization of trays, instruments, supplies, and equipment following all infection control practices. Responsible for dispensing equipment upon request. Ma
Social Worker II-MSW - Main Social Work - Full Time - Days
, USA
To provide services to The Christ Hospital patients and families by assessing psychosocial needs and implementing a discharge plan of care to assure continuity of the patient’s care. Provides psychosocial interventions,
Environmental Services Technician Senior
, USA
This role provides fundamental care and services to the patient, family, and the unit environment. The scope of service encompasses patient safety, customer service, providing a safe and clean environment for the surgica
ENVIRONMENTAL SERVICES TECHNICIAN ASSOCIATE
, USA
To provide a clean, safe sanitary and appealing environment at The Christ Hospital Qualifications KNOWLEDGE AND SKILLS: Please describe any specialized knowledge or skills, which are REQUIRED to perform the position duti
Birth Certificate Registrar Technician/Newborn Hearing Screener- Post Partum- Full Time- Days
, USA
We are looking for a dedicated and detail-oriented individual to join our healthcare team as a Birth Registrar/Newborn Hearing Screener. This dual-role position involves accurately registering newborns in the hospital or
Inpatient Phlebotomist
, USA
Accurately collects specimens from patients with the appropriate sense of urgency, communicates effectively with nursing staff, collaborates with laboratory staff and leadership, assists in training new team members, per
ENVIRONMENTAL SERVICES TECHNICIAN ASSOCIATE
, USA
To provide a clean, safe sanitary and appealing environment at The Christ Hospital Qualifications KNOWLEDGE AND SKILLS: Please describe any specialized knowledge or skills, which are REQUIRED to perform the position duti
Polysomnographic Technologist Student - MOB OP Sleep Center - PRN
, USA
Sterile Processing Technician II
Cincinnati, USA
Social Worker II-MSW - Main Social Work - Full Time - Days
, USA
Environmental Services Technician Senior
, USA
ENVIRONMENTAL SERVICES TECHNICIAN ASSOCIATE
, USA
Birth Certificate Registrar Technician/Newborn Hearing Screener- Post Partum- Full Time- Days
, USA
Inpatient Phlebotomist
, USA
ENVIRONMENTAL SERVICES TECHNICIAN ASSOCIATE
, USA