Support Worker
Role Overview
This position is based at The Beacon, a 24/7 Homelessness Support Service. The role has a strong front of house focus and involves being the first point of contact for residents, visitors and callers. It includes answering phones, gathering basic intake information, completing data entry and communicating clearly with other staff. The work also involves providing information about accommodation options to members of the public, greeting residents, managing mail collection and supporting the smooth running of afterhours operations. The environment is safe, inclusive and welcoming, and every interaction contributes to someone feeling supported and respected.
This full-time permanent role sits within the Homelessness Support Service at The Beacon and reports to the Front of House Team Leader. Pay is in accordance with SCHADS Level 3. It is a shift-based position and requires availability across the following shift types:
Day shift: 7.00am to 3.00pm
Afternoon shift: 3.00pm to 11.00pm
Night shift: 11.00pm to 7.00am
How you will make an impact
Provide a warm, professional first point of contact for residents, visitors and callers
Gather essential intake information and ensure accurate, timely data entry
Share clear information about accommodation and support options
Maintain strong communication with staff through email and handover processes
Support the smooth running of daily and after-hours operations
Maintain a visible presence onsite to promote safety, wellbeing and respectful conduct
Respond calmly and appropriately to situations involving distress, crisis or challenging behaviour
Contribute to a positive, inclusive and collaborative team environment
What you will bring
Certificate IV in Community Services
Experience in homelessness or human services is desirable
Understanding of trauma impacts, human development and social disadvantage
Ability to respond calmly and professionally to challenging behaviours
Strong communication skills and the ability to build rapport with diverse clients
Initiative, sound judgement and the ability to work independently and within a team
A commitment to The Salvation Army’s values and safe work practices
Valid WA Working with Children Check
Current WA Drivers Licence
First Aid Certificate
Full Job Posting
About the role
This position is based at The Beacon, a 24/7 Homelessness Support Service. The role has a strong front of house focus and involves being the first point of contact for residents, visitors and callers. It includes answering phones, gathering basic intake information, completing data entry and communicating clearly with other staff. The work also involves providing information about accommodation options to members of the public, greeting residents, managing mail collection and supporting the smooth running of afterhours operations. The environment is safe, inclusive and welcoming, and every interaction contributes to someone feeling supported and respected.
This full-time permanent role sits within the Homelessness Support Service at The Beacon and reports to the Front of House Team Leader. Pay is in accordance with SCHADS Level 3. It is a shift-based position and requires availability across the following shift types:
Day shift: 7.00am to 3.00pm
Afternoon shift: 3.00pm to 11.00pm
Night shift: 11.00pm to 7.00am
How you will make an impact
Provide a warm, professional first point of contact for residents, visitors and callers
Gather essential intake information and ensure accurate, timely data entry
Share clear information about accommodation and support options
Maintain strong communication with staff through email and handover processes
Support the smooth running of daily and after-hours operations
Maintain a visible presence onsite to promote safety, wellbeing and respectful conduct
Respond calmly and appropriately to situations involving distress, crisis or challenging behaviour
Contribute to a positive, inclusive and collaborative team environment
What you will bring
Certificate IV in Community Services
Experience in homelessness or human services is desirable
Understanding of trauma impacts, human development and social disadvantage
Ability to respond calmly and professionally to challenging behaviours
Strong communication skills and the ability to build rapport with diverse clients
Initiative, sound judgement and the ability to work independently and within a team
A commitment to The Salvation Army’s values and safe work practices
Valid WA Working with Children Check
Current WA Drivers Licence
First Aid Certificate
What we offer
- NFP salary packaging benefits up to $15,900 tax free and Entertainment Benefit up to $2,650 tax free
- Employee Assistance Program
- Financial, retail and lifestyle discounts
- Discounted health and fitness programs through Fitness Passport
- Up to 8 weeks of leave per year through our purchase leave scheme
- Generous parental leave
- Up to 5 days paid leave per year to support a Salvation Army program or activity
- A supportive, inclusive culture with passionate and dedicated team members
- How to apply
- If you are looking for a role where your compassion, resilience and humanity can make a real impact, we would love to hear from you. Please submit your application including a current resume and a brief cover letter outlining your suitability for the role.
- Applications will close as soon as a suitable candidate is secured.
- The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. W e are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.
- The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.
- We value Integrity, Compassion, Respect, Diversity, and Collaboration
About The Salvation Army Australia
Christian movement providing social welfare and humanitarian support.
Visit company websiteJobs and hiring trendsApply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at The Salvation Army Australia
V- Material Aid: Food Sorter
Swan View, AUS
Employment Consultant
, AUS
Front of House Team Leader
Northbridge, AUS
Store Manager
Burpengary, AUS
Care Manager
New Town, AUS
Casual Sales Assistants - Bendigo
Long Gully, AUS
Store Manager
Melbourne, AUS
Warehouse Storeperson
, AUS