Support Specialist

In this role you will...

Required skills and experience:

• 4+ years of customer support experience
• Experience with support platforms (Zendesk), payment systems (Stripe, Orb), and ticketing workflows
• Excellent communication skills and a proactive approach to asking questions and resolving ambiguity
• Ability to work efficiently in fast-paced, high-volume support environments
• Strong time management and ticket triage skills
• Comfortable working in a metrics-driven environment
• Able to work independently while collaborating effectively with cross-functional teams

Nice to have:

• Background in B2B SaaS customer success or support
• Has used Replit in the last 3 to 6 months.
• Experience with AI tools (Claude, ChatGPT, etc.)
• This is a full-time role that can be held from our Foster City, CA office. The role has an in-office requirement of Monday, Wednesday, and Friday.
• Full-Time Employee Benefits Include:
• 💰 Competitive Salary & Equity
• 💹 401(k) Program with a 4% match ( US Only )
• ⚕️ Health, Dental, Vision and Life Insurance
• 🩼 Short Term and Long Term Disability
• 🚼 Paid Parental, Medical, Caregiver Leave
• 🏝 Flexible Time Off (FTO) + Holidays
• 🚗 Commuter Benefits ( In-Office & US Only )
• 📱 Monthly Wellness Stipend
• 🧑💻 Autonomous Work Environment
• 🖥 In Office Set-Up Reimbursement ( In-Office Only )
• 🚀 Quarterly Team Gatherings
• ☕ In Office Amenities ( In-Office Only )
• Want to learn more about what we are up to?
• Self-driving Company
• Replit Agent at Scale
• AI Adoption
• Build Open-Source Apps
• Interviewing + Culture at Replit
• Operating Principles
• Reasons not to work at Replit
• To achieve our mission of making programming more accessible around the world, we need our team to be representative of the world. We welcome your unique perspective and experiences in shaping this product. We encourage people from all kinds of backgrounds to apply, including and especially candidates from underrepresented and non-traditional backgrounds.