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Support Service Manager

Reimagined Parking
Winnipeg, CAN
Full-time
Senior · 5+ years experience
Onsite
CAD 60000-65000 yearly / year
Discovered 1 months ago
contract management software

Full Job Posting

Key Responsibilities

  • Supervise staff by assigning tasks, coaching, and supporting their development. Monitor performance to meet company standards.
  • Lead hiring and training of new employees, ensuring smooth onboarding for long-term success.
  • Act as the main point of contact for Maintenance, Parking Enforcement, Payment Meter Operations, and Office Operations to ensure effective communication.
  • Regularly check maintenance work orders for cleanliness and safety, overseeing projects to ensure timely completion.
  • Find and onboard new vendors as needed for business operations.
  • Review profit and loss statements and reports monthly or quarterly to help meet financial goals.
  • Manage employee schedules and timecards to ensure adequate coverage and compliance.
  • Communicate effectively with guests to address inquiries and resolve issues promptly.
  • Respond quickly to accidents or safety concerns to ensure a resolution.
  • Maintain courteous communication with guests, clients, and team members.
  • Collaborate with HR on employee issues, including disciplinary actions.
  • Assist with accounts receivable, cash handling, and regular audits for financial accuracy.
  • Respond to calls and emails, helping parkers with their inquiries.
  • Manage special projects and other tasks to support departmental and company goals.

Skills, Knowledge and Expertise

  • Bachelor's degree in business administration, Management, or a related field a plus
  • Proven experience in the parking management industry with a minimum of 5 years in a leadership role.
  • Strong focus on customer service and client satisfaction.
  • Proficient in location, profit and loss analysis.
  • Demonstrated experience in revenue generation and direct marketing.
  • Event management experience is a plus.
  • Client relationship management skills.
  • Business development and strategic thinking abilities.
  • Leadership and team-building skills.
  • Technologically proficient with MS Word, Excel, PowerPoint, and contract management software.
  • Ability to work both independently and as part of a team.
  • Valid driver’s license, reliable personal vehicle, and clean driving record.

Benefits

  • Annual Discretionary Incentive plan : Designed to align pay with performance.
  • Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family.
  • Life and AD&D : Basic Life and Accidental Death Insurance to secure your future with essential protection for you and additional options for your loved ones.
  • Short-Term Disability (STD): Income protection when you need time to recover.
  • Long-Term Disability (LTD): Available based on employee group, offering extended support when life takes a turn.
  • Employee Assistance Program (EAP): Confidential support for mental health, financial, legal advice, and more for everyone in your home
  • Registered Retirement Savings Plan (RRSP): Build your future with employer-supported retirement savings (based on employee group).
  • Paid Vacation: Enjoy well-deserved time off to relax, travel, or spend time with family

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