Support Service Account Manager / Service Advisor - Kapolei, HI
Role Overview
• Greet and communicate with customers and initiate service write up for repairs.
• Accurately take customer information, record the customer’s requests, and prepare written estimates.
• Schedule and plan related work in the shop directly with the service foreman.
• Communicate directly and effectively with shop management. Problem solve with the team.
• Communicate with the customer/driver on the status of repair at all times.
• Open and close repair orders, enter other work needed, check for warranty coverage, and use system and processes.
• Assist with overseeing correct data entry on all repair orders. Focus on and ensure accuracy of all data and codes going into system.
• Collect purchase order information, warranty information and/or customer payment.
• Use good judgment to maintain a safe & organized work environment.
• Accept ownership for accomplishing new & different requests & exploring value added opportunities.
• Develop and grow position.
• Other duties assigned as business needs require.
Key Skills for This Role
Full Job Posting
GTC General Benefits Description
- Gordon Truck Centers, Inc. (GTC) provides a healthcare plan that covers medical, dental, vision and prescription benefits for eligible employees as well as a basic group term life insurance policy and employee assistance program (EAP). Eligible employees can enroll in our company Health Savings Account (HSA). Tuition reimbursement and profit sharing are available for employees.
- For retirement savings, GTC offers traditional pre-tax 401(k) and post-tax Roth 401(k) options. For qualifying employees, the company will match dollar for dollar of your contributions up to 3% of your income. Employees receive paid vacation, personal time off (PTO) and six (6) paid holidays. More information can be found at https://www.gordontruckcenters.com/benefits .
- This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position.
- We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- All offers of employment are made contingent upon successfully passing a pre-employment drug screen and criminal background check. A motor vehicle records check is also required for positions with driving responsibilities.
- E-Verify Program
- Gordon Truck Centers, Inc. uses the E-Verify program, which confirms employment authorization of all newly hired employees and most existing employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. For new hires, the E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification on or before the first day of work. E-Verify is not used as a tool to pre-screen candidates. For up-to-date information on E-Verify, go to www.uscis.gov and click on 'E-Verify' located near the bottom of the page.
About Gordon Truck Centers
Family-owned commercial truck dealership group serving fleets with new and used trucks, parts, service, financing, and insurance.
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