{bc}
Apply
workday

Support Engineer - WMS & PL/SQL

Blue Yonder
Hyderabad, IND
Full-time
Junior · 2–5 years experience
Onsite
Discovered 5 days ago

Full Job Posting

What you’ll do

  • Provide application support to global customers on WMS product with end-to-end ownership, proactive and innovative approach.
  • Driving resolution of customer issues mostly of high complexity and criticality including non-functional / performance related issues.
  • Provides direction and inputs for Root Cause analysis and proposes prevention ideas.
  • Demonstrates high technical expertise as required to support concerned solution, for e.g.,
  • DBMS (ex: SQL, Oracle) for application support; reviewing and improving queries execution etc.
  • Code debugging
  • Troubleshooting application issues
  • Product and Domain:
  • Develop good knowledge of product features and functionalitie
  • Possess good knowledge of relevant industry domain and business processes of the customers
  • Demonstrates good capability to have interactions related to business process impact and work-arounds with customers during issue resolution
  • Proactively gains knowledge of new features and functionalities in future releases
  • Guides/assists team members to resolve medium complexity issues.
  • Collaborates with TAM and supports consumption/adoption improvement plans.
  • Consistently achieves high customer satisfaction and makes positive impact on NPS scores by displaying end-to-end ownership, engagement and pro-activeness.
  • Communicates (verbal and written) effectively with customers and Blue Yonder stakeholders, pro-actively guides team members to communicate and influence customer positively.
  • Collaborates relentlessly, passionately and respectfully with various Blue Yonder teams and partners, provides guidance on collaboration challenges.
  • Balances between Soft skills (process, people, values, teamwork, roles) and hard skills (technologies, frameworks, solutions, products).
  • What we are looking for:
  • Bachelor’s degree in computer science, IT, or related field.
  • 2-5 years of experience in Application Support domain.
  • Knowledge on any Warehouse Management System application (preferably Dispatcher WMS) or Supply Chain domain
  • Strong analysis skill in PL/SQL or Pro*C
  • Demonstrable experience in analysing code and supporting of enterprise applications
  • RDBMS concepts, SQLs
  • Good to have Java, Unix Shell Scripting knowledge.
  • Our Values
  • If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
  • All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications

  • Bachelor’s degree in computer science, IT, or related field.

Apply for this job in 1 click

Skip the repetitive application forms

Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.

Sarah M.James T.Maya R.

Trusted by over 500,000 job seekers on Base Career

Start Free Today

More from this employer

More jobs at Blue Yonder

Data Science Consultant 1 - Machine Learning/ Data Science

Coimbatore, IND

Discovered TodayFull-time

ServiceNow HAM Pro Analyst

Hyderabad, IND

Discovered 2 days ago

ServiceNow HAM Pro Analyst

Hyderabad, IND

Discovered 2 days agoFull-time

IN-Sr Technical Consultant - Consulting

Coimbatore, IND

Discovered 2 days agoFull-time

IN-Technical Consultant Int - Consulting

Coimbatore, IND

Discovered 2 days agoFull-time

IN-Sr Technical Consultant - Consulting

Coimbatore, IND

Discovered 2 days agoFull-time

IN-Technical Consultant Int - Consulting

Coimbatore, IND

Discovered 2 days agoFull-time

Technical Consultant - Java

Coimbatore, IND

Discovered 2 days agoFull-time