{bc}
Apply
company_site

Support Engineer

Michelin
Pune, IND
Full-time
Entry
Onsite
Discovered 2 weeks ago

Full Job Posting

Key Required Skills Production Support, Linux Administration, Windows OS & ITIL KEY EXPECTED ACHIEVEMENTS

  • Incident Management : Urgency identification and priority validation are done, technical and functional analysis is provided, solutions are delivered to users, potential workarounds are communicated, incident status is updated to users.​
  • Service Request handling : Standard requests are taken into account, processing is carried out or forwarded to the relevant contributor, status updates are provided to users, and requests are continued until closure.​
  • Change Management : Participation in the change management process​
  • Problem Management : Participation in the analysis of root causes of incidents​
  • Monitoring/Observability : Monitoring systems set up by the build and/or infrastructure teams are utilized, alerts are taken into account, and potential impacts on users are communicated to relevant contributors. Incidents based on monitoring detections are triggered and tackled.​
  • Continuous Improvement : Feedback is provided to the development teams regarding potential improvements identified by users or the support engineer. Participation to the continuous improvement of the team.​
  • Knowledge Management : Lessons learned from activities are ensured to be documented and shared.​
  • Service Level Management : the performance management system is understood and alerts on cases of issues are set.

Requirements

  • Incident Management : Urgency identification and priority validation are done, technical and functional analysis is provided, solutions are delivered to users, potential workarounds are communicated, incident status is updated to users.​
  • Service Request handling : Standard requests are taken into account, processing is carried out or forwarded to the relevant contributor, status updates are provided to users, and requests are continued until closure.​
  • Change Management : Participation in the change management process​
  • Problem Management : Participation in the analysis of root causes of incidents​
  • Monitoring/Observability : Monitoring systems set up by the build and/or infrastructure teams are utilized, alerts are taken into account, and potential impacts on users are communicated to relevant contributors. Incidents based on monitoring detections are triggered and tackled.​
  • Continuous Improvement : Feedback is provided to the development teams regarding potential improvements identified by users or the support engineer. Participation to the continuous improvement of the team.​
  • Knowledge Management : Lessons learned from activities are ensured to be documented and shared.​
  • Service Level Management : the performance management system is understood and alerts on cases of issues are set.

Apply for this job in 1 click

Skip the repetitive application forms

Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.

Sarah M.James T.Maya R.

Trusted by over 500,000 job seekers on Base Career

Start Free Today

More from this employer

More jobs at Michelin

Forecast Analyst

Pune, IND

Discovered Today

AI UX/UI Designer/Researcher

Pune, IND

Discovered Today

BUYER

Chennai, IND

Discovered Today

AREA IE

Chennai, IND

Discovered Today

SENIOR IE

Chennai, IND

Discovered Today

Software Engineer

Pune, IND

Discovered 3 days ago

Finance - Accountant

Pune, IND

Discovered 3 days agoFull-time

Buyer - Services - Africa & Middle East Countries

Pune, IND

Discovered 3 days ago