Support Engineer - Bioprocess Automation.

What You’ll Need

Qualifications

• Familiarity with SAP, Salesforce or other service desk software.

Responsibilities

• Install, commission, maintain and repair Labman laboratory automation systems following established procedures and engineering guidance.
• Carry out preventative maintenance, upgrades and structured fault-finding across mechanical, electrical and software issues.
• Provide hands-on and remote technical support, diagnosing issues and escalating where appropriate rather than making unapproved changes.
• Test system performance and ensure equipment continues to meet Labman quality and safety standards.
• Identify and suggest potential improvements or longer-term solutions, working with the wider engineering team before changes are implemented.
• Build strong customer relationships and provide operator and basic maintenance training.
• Complete clear and accurate service reports, maintenance records and technical documentation.
• Work closely with our engineering teams and travel regularly to customer sites across the UK and internationally, as well as Labman HQ and Liverpool.
• A can-do, positive attitude.
• Strong practical electromechanical or mechanical engineering skills.
• Good problem-solving and fault-finding ability, with a methodical approach to diagnosing issues before taking action.
• A hands-on approach and confidence using engineering hand tools.
• Strong communication skills and a professional, customer-focused approach.
• Ability to work independently whilst following agreed processes and knowing when to escalate an issue.
• Confidence to suggest improvements and share observations with the engineering team.
• Good attention to detail and accurate documentation skills.
• Willingness to regularly travel within the UK and internationally.
• Experience within laboratory, pharmaceutical manufacturing, automation or another relevant technical environment.
• Previous experience in a service, support or customer-facing engineering role.
• Experience using CRM or service management systems.
• Familiarity with SAP, Salesforce or other service desk software.
• 33 days' annual holiday (rising to 38 over 5 years) inc. public holidays
• Private Healthcare with Aviva
• 5% employer pension (no upper earnings cap)
• Travel opportunities in various roles
• Enhanced maternity pay (long service applicable)
• Enhanced paternity leave
• CPD support and annual subscription to appropriate body covered
• Free in-house gym, squash, bouldering wall, and countless clubs
• Labman Values:
• IN IT TOGETHER - Shared effort, shared success
• EXCELLENCE - Delivering the highest quality in everything we do
• HUMILITY - Grounded, respectful, and always learning
• SUSTAINABILITY - Building a business that lasts
• FUN - Friendly, enthusiastic, and a bit different