Support Developer - 12 Month Fixed Term Contract

Working with us would mean exposure to new technologies and ways of working, getting involved in forcing through change and ultimately providing our customers with a better service. We have challenges with some legacy applications and ‘older’ code languages, so we are looking for someone who isn’t afraid to take this on.

This is a fast-paced environment that is never dull, and comes with the freedom and support to express yourself to come up with new initiatives. We are open to suggestions for new ways of working, improvements to applications and new technologies. You will:

Provide application and operational support to our product owners and customers.

Build and maintain long-lasting relationships with our stakeholders.

Provide efficient and effective communication with users across all levels of the business.

Maintain our databases and ensure that systems are configured with updated operational data.

Understand the business impact of the Incidents received and prioritise accordingly.

Keep up to date with new applications and new functionality, as well as identifying any systems issues within the existing applications.

Escalation of high-priority and business-impacting issues to the relevant individuals.

Ensure the integrity of data by recording all actions for Incidents and Service Requests in the ServiceNow Service Management tool.

Provide additional guidance and support to the Application Support team.

Identify and resolve production Incidents.

We run an agile operation in a quick-paced environment, so we need our people to be able to work efficiently, accurately and well under pressure. We are always working on projects, you will also need to work on incidents and requests too, so you will need to be comfortable working both as part of a team and independently.

Microsoft C# / .Net Framework / VB6 / .Net Core

Microsoft SQL Server

Microsoft Team Foundation Server

Windows/Web Applications

Test Driven Development (TDD)

Model View Controller (MVC)

Git / Azure DevOps

Excellent Problem Solver, who thrives under pressure and working to tight deadlines

Able to multitask, working on several pieces of work simultaneously

Proactive, able to identify opportunities for improvements both technically and operationally

Knowledge of Google G Suite.

Retail Industry knowledge/experience.

ITIL Foundation in Service Management

Agile Methodology

Awareness of the ITIL Incident process

Awareness of the ITIL Service Request process

Awareness of the ITIL Change process

Awareness of the ITIL Major Incident process

Kubernetes

Azure

SOA

Web APIs

#LI-LE1 #LI-Hybrid

25% off most NEXT, MADE*, Lipsy*, Gap* and Victoria's Secret* products (*when purchased through NEXT)

Company performance based bonus

Sharesave scheme

On-site Nursery available; OFSTED outstanding in all areas

10% off most partner brands & up to 15% off Branded Beauty

Early VIP access to sale stock

Access to fantastic discounts at our Staff Shops

Restaurants with great food at amazing prices

Access a digital GP and other free health and wellbeing services

Free on-site parking

Financial Wellbeing - Save, track and enhance your financial wellbeing

Apprenticeship - Grow and develop on the job whilst gaining a qualification

Direct to Work - Discount online and instore, collect your items the next day for free from your place of work or local store

Support Networks - Access to Network Groups to empower and celebrate each other

Wellhub - Discounted flexible monthly gym memberships, with apps, PT sessions and more

Conditions apply to all benefits. These benefits are discretionary and subject to change.

We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email [email protected] (please include 'Workplace Adjustments' in the subject line), or call us on 0116 284 2486 and leave a voicemail.

You know Next, but did you know we’re a FTSE-100 retail company employing over 44,000 people across the Next group. We’re the UK’s 2nd largest fashion retailer and for Kidswear we’re the market leader. At the last count we have over 450 stores, plus the Next Online and it’s now possible to buy on-line from over 80 countries around the world! So we’ve gone global!