{bc}
Apply
workday

Support Consultant

Veradigm
Pune, IND
Full-time
Junior · 2–4 years experience
Onsite
Discovered 3 weeks ago

Full Job Posting

Benefits

  • Veradigm believes in empowering our associates with tools and flexibility to bring the best version of themselves to work. Through our generous benefits package with an emphasis on work/life balance, we give our employees the opportunity to allow their careers to flourish.
  • Quarterly Company-Wide Recharge Days
  • Flexible Work Environment (Hybrid)
  • Peer-based incentive “Cheer” awards
  • Tuition Reimbursement Program
  • To know more about the benefits and culture at Veradigm, please visit the links mentioned below: -
  • https://veradigm.com/about-veradigm/careers/benefits/
  • https://veradigm.com/about-veradigm/careers/culture/
  • We are an Equal Opportunity Employer. No job applicant or employee shall receive less favorable treatment or be disadvantaged because of their gender, marital or family status, color, race, ethnic origin, religion, disability or age; nor be subject to less favorable treatment or be disadvantaged on any other basis prohibited by applicable law.
  • Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce.
  • Thank you for reviewing this opportunity! Does this look like a great match for your skill set? If so, please scroll down and tell us more about yourself!

Benefits

  • Veradigm believes in empowering our associates with the tools and flexibility to bring the best version of themselves to work. Through our generous benefits package with an emphasis on work/life balance, we give our employees the opportunity to allow their careers to flourish.
  • #LI-SL1

Qualifications

  • 2-4 years. Working Arrangements: 24x7 rotational shift
  • Good analytical and problem-solving skills. Strong team player – collaborates well with others in multiple time zones; ability to share knowledge with team members. Excellent organizational, communication, interpersonal, and time-management skills with the ability to multi-task and prioritize own work.
  • Job Responsibilities: Interact with customers via Live Calls, Email, Chat to help troubleshoot and resolve complex product problems or issues. Diagnose and resolve complex customer questions or problems over the telephone/Internet in the areas of system configurations/setup, product functionality, and bugs/enhancements Track and document inbound support requests and ensure proper notation of customer problems or issues. Document problems and solutions to train lower-level support on how to properly address customer or product problems. Communicate with product management department to improve on current design or to identify possible problems with design. Stay abreast of current technology in products, design changes, and new products offered. Provide day to say support via internal support ticket system tool. Candidate will be responsible for understating and fulfilling requirement based on SLA and priority of tickets. Preference Healthcare knowledge and experience International Helpdesk or Call center experience.

Responsibilities

  • Interact with customers via Live Calls, Email, Chat to help troubleshoot and resolve complex product problems or issues. Diagnose and resolve complex customer questions or problems over the telephone/Internet in the areas of system configurations/setup, product functionality, and bugs/enhancements Track and document inbound support requests and ensure proper notation of customer problems or issues. Document problems and solutions to train lower-level support on how to properly address customer or product problems. Communicate with product management department to improve on current design or to identify possible problems with design. Stay abreast of current technology in products, design changes, and new products offered. Provide day to say support via internal support ticket system tool. Candidate will be responsible for understating and fulfilling requirement based on SLA and priority of tickets. Preference Healthcare knowledge and experience International Helpdesk or Call center experience.

Apply for this job in 1 click

Skip the repetitive application forms

Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.

Sarah M.James T.Maya R.

Trusted by over 500,000 job seekers on Base Career

Start Free Today

More from this employer

More jobs at Veradigm

Sr Manager Tax

Raleigh, USA

Discovered 4 days agoFull-time

Sr Industry Expert, Sales & Marketing Strategy

Raleigh, USA

Discovered 6 days agoFull-time

RCM AR Specialist

Pune, IND

Discovered 1 weeks agoFull-time

Contractor

Pune, IND

Discovered 1 weeks agoFull-time

RCM Quality Auditor

Pune, IND

Discovered 1 weeks agoFull-time

RCM Quality Auditor - Payment Posting

Pune, IND

Discovered 1 weeks agoFull-time

Contractor

Pune, IND

Discovered 1 weeks agoFull-time

Support Consultant

Pune, IND

Discovered 1 weeks agoFull-time