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Support Analyst

Harris Computer
New York City, USA
Full-time
Mid
Remote
Discovered 6 days ago
Communication

Full Job Posting

What you bring

  • A bachelor’s degree in accounting, finance or business, or equivalent work experience
  • A solid understanding of accounting principles and day-to-day bookkeeping
  • Hands-on experience with the following area: purchasing, AP, AR, budgeting and general ledger
  • Excellent customer service and communication skills
  • Sharp analytical and troubleshooting skills
  • The ability to stay calm and organized when several priorities compete
  • A positive, professional and solutions-focused approach
  • Bonus points if you have
  • Knowledge of fund accounting, governmental accounting or public-sector budgeting
  • Experience supporting accounting, ERP or financial software
  • Familiarity with public-sector purchasing rules or NYS school financial reporting
  • Business office experience in a New York State school district or BOCES (strongly preferred)
  • Ready to bring your accounting expertise to a role where you’re the expert? Apply today.

Qualifications

  • A bachelor’s degree in accounting, finance or business, or equivalent work experience
  • A solid understanding of accounting principles and day-to-day bookkeeping
  • Hands-on experience with the following area: purchasing, AP, AR, budgeting and general ledger
  • Excellent customer service and communication skills
  • Sharp analytical and troubleshooting skills
  • The ability to stay calm and organized when several priorities compete
  • A positive, professional and solutions-focused approach
  • Knowledge of fund accounting, governmental accounting or public-sector budgeting
  • Experience supporting accounting, ERP or financial software
  • Familiarity with public-sector purchasing rules or NYS school financial reporting
  • Ready to bring your accounting expertise to a role where you’re the expert? Apply today.

Preferred Qualifications

  • Bonus points if you have
  • Business office experience in a New York State school district or BOCES (strongly preferred)

Responsibilities

  • Serve as a frontline, primary support contact for WinCap clients by responding to support tickets and phone inquiries
  • Troubleshoot questions across the financial system, including Purchasing, Accounts Payable, Accounts Receivable, Budgeting and General ledger
  • Handle escalated issues directly with customers
  • Lead client training through webinars and user group sessions
  • Spot bugs and enhancement ideas, then document them clearly for our development team
  • Know when to escalate, and pass issues on with the details needed to fix them fast
  • Build and improve user guides, support documentation and internal processes
  • Perform other related duties as assigned

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