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Support Analyst

Aareon
Manchester, GBR
Full-time
Mid
Hybrid
GBP 40000 / year
Discovered 3 weeks ago
azuresql

Full Job Posting

Key Responsibilities

  • Triage, prioritisation and resolution of day-to-day support tickets and platform software issues for the ActiveH and Versaa product suites
  • Client-facing support activity, including direct contact with customers to investigate, diagnose and resolve issues in a timely manner
  • Configuration and outcome management of support requests for ActiveH, Versaa and related Aareon products
  • Maintaining product documentation, knowledge base articles and standard delivery collateral
  • Assisting other Support team members with issues requiring deeper product or technical knowledge
  • Close working with Product and Development teams to feed back on issues, assist with root-cause analysis and inform future product releases and roadmap updates
  • Hybrid working pattern: primarily remote with regular on-site attendance at an Aareon office to support team collaboration and client delivery

Requirements

  • Essential
  • Relevant experience in software support for SQL-based applications from a back-end perspective
  • Knowledge of Azure or Microsoft Server hosting environments
  • Ability to investigate, diagnose and resolve platform software issues, determining customer requirements and delivering clear outcomes
  • Strong communication skills for effective client-facing support and internal collaboration
  • Able to plan, prioritise and manage workload, delivering results within time-sensitive deadlines
  • Must be a UK resident / UK passport holder
  • Desirable
  • Background in social housing, healthcare or local government
  • Finance knowledge around rents, tenancy or related housing finance processes
  • Experience of writing or working with SQL queries
  • Database administration or similar
  • Knowledge of networking, server infrastructure and associated security management
  • Experience of working in an agile environment
  • Location & Eligibility
  • Hybrid role: remote working combined with regular on-site attendance
  • Applicants must be able to commute to an Aareon office for on-site days (no relocation package is available)
  • Applicants must be UK residents / UK passport holders

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