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Support Analyst

Oceaneering
Chandigarh, IND
Full-time
Junior · 1–3 years experience
Onsite
Discovered 1 months ago
Communication

Full Job Posting

Qualifications

  • Required
  • Bachelor’s degree, preferably in Computer Science, or an equivalent combination of education and relevant experience.
  • One to three years of IT support, including support for Windows 11.
  • Working knowledge of Windows 11, Active Directory, Microsoft Office applications, and Microsoft 365.
  • Strong analytical, troubleshooting, problem-solving, and decision-making skills.
  • Excellent written and verbal communication skills in English.
  • Strong teamwork and interpersonal skills.
  • Preferred
  • Microsoft, Cisco, and/or ITIL certification.

Duties and Responsibilities

  • Troubleshoot IT systems and business applications, provide user guidance or training, generate reports, and accurately log faults.
  • Work effectively within a 24x7 rotational-shift schedule.
  • Respond to support requests received through telephone, email, live chat and other approved communication channels.
  • Manage service requests and incidents from opening through closure while meeting defined service-level agreements.
  • Follow established procedures for customer communication, call handling, email responses, and ticket documentation.
  • Provide remote IT technical support to Oceaneering employees using approved remote-access tools.
  • Identify, research, troubleshoot, and communicate technical issues, driving them toward timely resolution.
  • Supervisory Responsibilities
  • This position has/does not have direct supervisory responsibilities.

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